Cebu Pacific: The Cheapest and Most Unsecured Airline Company!
Got time to spare? Why not board a Cebu Pacific Flight and enjoy the long waiting time. Cebu Pacific’s legendary flight delay promos — Flight 5J 965, Manila to Davao, delayed once, delayed twice, and delayed thrice. Flight 5J 972, Davao to Manila, delayed for 3 hours. Now , i need not to elaborate more on their flight delay promos because you have to experience it yourself to fully appreciate it.
What I want to share with you here is my unforgettable adventure with their bonus surprise feature on the Arrival Department.
4:50 PM Manila time, 5J972 was scheduled to depart but for some reason it was moved to 7:40 PM. For two straight hours all of us clueless passengers waited earnestly for the ‘go’ signal for boarding while the staffs and crews kept their mouth shut. At 7:00PM, it was finally announced that the flight schedule was moved to 7:40PM. We wonder why it took so long to make the announcement. For those who didn’t bother to take a bathroom break in fear of being left behind finally got up but only a few seconds late after soiling themselves. Around 10:00 PM, flight 5J 972 arrived safely in Manila. Cebu Pacific is Always on Time eh? Yeah right!
Upon arrival, I went to the baggage claiming area. I stood there for 10 minutes but was unable to spot my baggage. I waited for another 20 minutes but still my beloved baggage was nowhere to find. Heck, I persisted and another 30 minutes went by without any signs or traces of my baggage. After another hour, all baggages were claimed. The baggage area was clear and empty. My baggage, together with 9 other passengers’, were a no-show.
Magic? No! Scientific Explanation? The baggage was simply lost or delivered to the wrong air craft due to the negligence of the employees assigned in Cebu Pacific’s departure area. Or maybe, the security guard in the check-out booth didn’t check the bags that were coming out from inside the Airport. The tags were not monitored. The security was not that tight compared to the departure area of Cebu Pacific.
Now, some of my valuables were gone because I trusted the cheapest and most unsecured airline company. I know this sucks. Some of you might think I got what I paid for. I took the risk of choosing Cebu Pacific as my Airline choice. The other 9 passengers were also helplessly mad at Cebu Pacific’s security management.
Oh but one of the passengers was lucky enough to receive a call from an anonymous passenger claiming that he brought home a bag that isn’t his. He then called Cebu Pacific and was directed to him. So just how secure is Cebu Pacific’s arrival department? It is almost below 0. It’s security system is poor and pathetic.
Another evidence is the magical disappearance of the security guards during closing hours. So there is no one left to check the baggages during closing hours eh? Thieves can conveniently go in and out from the Airport because nobody checks the baggages anymore!
So what I did next was I reported my missing baggages. After reporting, they will require you to fill up this stupid form and wait for 7 days.
They gave me these numbers: 853-9872, 556-4687, and 09228173470, so that I can follow up my case, but to no avail. The numbers they gave me was gibberish. One of the numbers can’t be reached, the other two didn’t answer my calls. I also contacted the Cebu Pacific’s Lost Baggage Customer Service E-mail using the contract form in their website, but until now no one answered my e-mails.
I know they will not mind about my case because I’m just an Economy Class Passenger and I’m not powerful enough to claim back what I’ve lost. I think If I’m rich enough or VIP enough through the eyes of Cebu Pacific, they will gladly assist me with my dilemma. But I’m nothing, I’m just a lowly jobless slacker that blogs to make a living.
So a message to all snatchers and those who plan to steal “Just head on to Cebu Pacific’s arrival area and claim as much free stuffs as you want. You’ll never whats inside until you open it. Enjoy your free gifts from Cebu Pacific. All you have to do is to choose a bag that you want, then remove the label. Once you removed the label, you can freely claim it as your baggage! Yep! So easy eh? So if you are planning to grab some stuff that’s not yours without anyone noticing you, just proceed to Cebu Pacific Arrival Area, NAIA 3. You can also get inside even if you’re not a passenger because security guards outside will not ask you for a ticket or any verification that you are a passenger. Just tell them that you left something inside. Wait until the automatic baggage handler turns on. Once it has turned on, the passengers can then claim their baggages. The baggages will be put randomly in the baggage handler, then just pick the bag that you want. Once you have the bag of your choice, you can get it and put it in your push cart. Once you have it in your push cart, it’s 100% yours!”
If you want to know about the Cheapest Airline Company in the Philippines, here are some very interesting posts:
1. Cebu Pacific You’re So Daing! by Market Manila
2. Failed Cebu Pacific e-Ticketing by Yugatech
3. Cebu Pacific Sucks and Cebu Pacific Airline is Evil by Pinoy Tux
4. Cebu Pacific: Always on Time or Always Delayed? by Mailyn Shari
5. Cebu Pacific Sucks by Panic Queen
6. Cebu Pacific Sucks by Epinions
7. Usability Fail (Cebu Pacific Air) by Life in Cebu
8. Cebu Pacific Fail by Markku Seguerra
9. Cebu Pacific’s Very Poor Services by Trip Advisor
10. Is Cebu Pacific Hoodwinking its Passengers? by Lattex
11. My Cebu Pacific Experience by Marhgil Macuha
12. The Cebu Pacific Experience by Aileen Apolo
There were thousands or maybe millions of posts around the web regarding how awesome Cebu Pacific was. If I link them all up here, it will take me a week. So if you want to know more about Cebu Pacific, Google can help.
If you agree with me, please help me Digg my story here and recommend this story at Now Public. Thanks!
Tags: Airline Company, Cebu Pacific, Philippines, Rants, Reviews, Thieves
November 20th, 2009 at 12:21 pm
I know we love to save $$$$ but in this case, one must avoid Cebu Pacific at all costs. A few scenarios:
1. Low-Fares are designed to rip you off when you exceed hand-carry and check-in bags, fees range from $40-65 per bag. If you miss your flight, get ready to pay with penalties & upgrade reaching $70 per segment.
2. Everything is ala-carte….meaning if you want water, you have to pay for it. This is literally a flying bus in/out of Philippines.
3. Paying full-fare means less service. You still treated like a 2nd class citizen no matter what. I asked a flight attendant for water in my Davao-Manila 7 pm flight on 11/07/09, she responded, “Sir, you have to buy a bottle. If u really want one, we can give you HOT water with ice for your medicines.”
Some service….huh? Absolutely, the SH*T airline of the world!
From my Taipei to Manila flight on 10/29/09, I asked for a blanket. Guess what? You have to pay for it as well. Next time, they will charge you to use the rest room or CR plus charge you for the toilet paper or tissue in the CR too.
Flying Cebu Pacific reminds me of riding a provincial bus and pay for your own food from street vendors that come in when bus stops plus pay for the rest rooms (CR) at each bus stations. This is how Cebu Pacific got their idea!
One more thing, I booked my Taipei flight locally but didn’t have my US passport in hand. I told them that I’m US citizen. They charged me P1620 for international pinoy travel punishment tax for not having my passport.
When I requested a refund after showing my US passport at Terminal 3 office, I was told that I have to go to Travel Tax office in Ermita to get a certificate that cost me P200 plus transportation.
I did get the certificate to authorize Cebu Pacific to refund and finally received my refund but cost me P500 to get it and half a day. What a F**king joke! They could’ve just booked my flight as US citizen in the first place & avoid the hassle of getting my travel tax refunded back.
This is airline is the dumbest airline and 100% F*cking sh*t hole of the airline industry! Cebu Pacific should leave the airline industry and goto provincial bus business model.
FYI, Kharl at the NAIA terminal 3 sales office is a dumb-ass too! I hated doing it…but I must have called him a F-king dumbshit for not listening to me. He and his company deserved my ranting frustrations. Provincial bus companies are ran much better than Cebu Pacific. I can’t wait to see this airline go into bankruptcy.
“One disappointed customer represents 6 others who also are not happy. Those other 6 are just keeping their dissatisfaction a secret from you. One plus six is – 7.
We can count on the average disappointed customer to tell at least 9 others. Considering we have 7 dissatisfied customers from the one brave soul who told us we were not up to par, now 7 will tell 9 people each. From easy multiplication, that’s 63 people who will hear about this negative experience. To keep the calculators away, round this to 64.”
CEBU PACIFIC WILL BE OUT OF BUSINESS SOON! Those promo fares will not pay for the operation fix costs. They need to be OUT OF BUSINESS because they give all airlines a bad name.
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November 19th, 2009 at 5:16 pm
you guys work with PAL? hahahahaha…
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November 15th, 2009 at 2:29 am
i guess all airlines has their ups and downs.
they all had delayed flights.
u were just lucky enough
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November 6th, 2009 at 8:23 am
Cebu Pacific never fails…. how about trying ZEST AIR flights to BACOLOD…
October 30, 2009, time 10:30am- I called ZEST AIR before I left home because I heard some flights were cancelled due to typhoon somewhere in the south, a girl answered my call, and I ask if my flight with ZEST AIR Z2 330 bound for Bacolod is going to push thru, and proudly answered ” Yes Sir! There are no changes in our flights”…
11:30 - Two hours before our flight to Bacolod, upon checking-in, Announcement: Passenger bound for Bacolod at 130 with Flight Z2 330 will be delayed, until further announcement. Duhhh?
1:30 PM Announcement: To all passengers bound for Bacolod with flight no. Z2 330 will be moved at 430 PM, sorry for the delay.
4:30 PM Announcement: To all passenger of Zest Air Z2 330 please proceed to the counter to claim your snack… Toinks… PANCIT CANTON with BREAD SLICED IN HALF…. CHEAPSTEAK! oist, Sir!… don’t forget your juice… btw, NOT MADE ZESTO! hahahaha!!!
5:00 Pm Announcement: To all passengers of Zest Air with Flight No. Z2 330 Bound for Bacolod will be moved to 530pm, sorry for the inconvenience, … Ngek!
I approached the Passenger Service Desk, i asked, if our flight is move at 530pm aren’t we suppose boarding by now… she gracefully answered…. our flight will be moved at 630…
6:10 pm- HOLDING MY TEMPER: I approached the desk…
with foreigner people… “aren’t we supposed boarding by now?”
she replied, ” our flight will be moved at 730PM…”
after waiting six and half long hours… it was my first time to last that long waiting for my flight… i thought to myself it will never happen again… (ting!) I just bought a round trip ticket…
days passed…
November 3 - a day before our flight to Manila, I received a phone call and a text message that our flight VIA the CHEAPEST AIRLINE COMPANY- ZEST AIR will be moved at 440 instead of 340 pm. At least they have the courage to call now…!
November 4- it was my flight again with the cheapest airline company- no other than ZEST AIR, via Z2 331 at 440…
I arrived at the airport 40 minutes before our flight, I felt guilty, I should have come earlier… while checking in our bags, someone from the check-in area told us that our FLIGHT WILL BE DELAYED AGAIN FOR AN HOUR!!!
PERFECT!!!!!
HOW IS THAT COMPARED TO CEBU PACIFIC?
NANANANA!!!! MY EVER CHEAPEST ZEST AIR IS CHEAPER THAN YOURS!!!!!
TRY IT FOR YOUR SELF!!!!
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October 28th, 2009 at 4:03 am
guess what i also had an experience with cebu pacific. Davao - Manila. my flight was around 1:30 pm i think but it was delayed due technical something on the aircraft. so it was moved and moved and moved. Flight was moved to 11:00pm. we were on our way to hongkong that day with one day stop in manila. guess we stop in manila just to take some rest and get up at 4:30 am the next day to fly to hongkong.
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October 26th, 2009 at 6:37 am
In fairness nman po, sa 4 times ko po ng pagsakay sa cebu pacific airline, never naman po ako nkaencounter ng delay….
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October 23rd, 2009 at 1:55 pm
Hi all you great people,
if you would like to be a part of- and support a bigger initiative towards Cebu Pacific…
Please share your stories at; http://cebupacific.wikispaces.com/
-and join the Facebook group ‘Let’s make Cebu Pacific better!’; http://www.facebook.com/home.php?#/group.php?gid=160391654058&ref=ts
Thank you very much,
/Jonas.
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October 23rd, 2009 at 9:49 am
Good thing I did some research on this airline as I heard they suck from a few people, now booking with some one else!
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October 22nd, 2009 at 7:44 am
this is no new news, but it doesn’t make cebu pac’s stupid service any less stupid. when we went to tagbilaran one of my companions’ trolley bags lost one wheel. she was so irated but the cebu pac people were kind enough to say “Sorry, but you did not sign a waiver”. they evern had the guts to say “Baka kasi sirain talaga yung bag niyo” — i mean excuse me, but that bag was a samsonite. and just like that, they absolved themselves of ALL liability. that’s not the worst part. when we came back to manila, the very same bag lost ANOTHER wheel. and the support of one of our bigger luggage was broken. all thanks to cebu pac’s very careful handling. we now nickname the airline company “cebu pac-shet.”
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October 22nd, 2009 at 5:13 am
b*ray ni ina ny*ng cebu pathetic ini!
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