Cebu Pacific: The Cheapest and Most Unsecured Airline Company!
Got time to spare? Why not board a Cebu Pacific Flight and enjoy the long waiting time. Cebu Pacific’s legendary flight delay promos — Flight 5J 965, Manila to Davao, delayed once, delayed twice, and delayed thrice. Flight 5J 972, Davao to Manila, delayed for 3 hours. Now , i need not to elaborate more on their flight delay promos because you have to experience it yourself to fully appreciate it.
What I want to share with you here is my unforgettable adventure with their bonus surprise feature on the Arrival Department.
4:50 PM Manila time, 5J972 was scheduled to depart but for some reason it was moved to 7:40 PM. For two straight hours all of us clueless passengers waited earnestly for the ‘go’ signal for boarding while the staffs and crews kept their mouth shut. At 7:00PM, it was finally announced that the flight schedule was moved to 7:40PM. We wonder why it took so long to make the announcement. For those who didn’t bother to take a bathroom break in fear of being left behind finally got up but only a few seconds late after soiling themselves. Around 10:00 PM, flight 5J 972 arrived safely in Manila. Cebu Pacific is Always on Time eh? Yeah right!
Upon arrival, I went to the baggage claiming area. I stood there for 10 minutes but was unable to spot my baggage. I waited for another 20 minutes but still my beloved baggage was nowhere to find. Heck, I persisted and another 30 minutes went by without any signs or traces of my baggage. After another hour, all baggages were claimed. The baggage area was clear and empty. My baggage, together with 9 other passengers’, were a no-show.
Magic? No! Scientific Explanation? The baggage was simply lost or delivered to the wrong air craft due to the negligence of the employees assigned in Cebu Pacific’s departure area. Or maybe, the security guard in the check-out booth didn’t check the bags that were coming out from inside the Airport. The tags were not monitored. The security was not that tight compared to the departure area of Cebu Pacific.
Now, some of my valuables were gone because I trusted the cheapest and most unsecured airline company. I know this sucks. Some of you might think I got what I paid for. I took the risk of choosing Cebu Pacific as my Airline choice. The other 9 passengers were also helplessly mad at Cebu Pacific’s security management.
Oh but one of the passengers was lucky enough to receive a call from an anonymous passenger claiming that he brought home a bag that isn’t his. He then called Cebu Pacific and was directed to him. So just how secure is Cebu Pacific’s arrival department? It is almost below 0. It’s security system is poor and pathetic.
Another evidence is the magical disappearance of the security guards during closing hours. So there is no one left to check the baggages during closing hours eh? Thieves can conveniently go in and out from the Airport because nobody checks the baggages anymore!
So what I did next was I reported my missing baggages. After reporting, they will require you to fill up this stupid form and wait for 7 days.
They gave me these numbers: 853-9872, 556-4687, and 09228173470, so that I can follow up my case, but to no avail. The numbers they gave me was gibberish. One of the numbers can’t be reached, the other two didn’t answer my calls. I also contacted the Cebu Pacific’s Lost Baggage Customer Service E-mail using the contract form in their website, but until now no one answered my e-mails.
I know they will not mind about my case because I’m just an Economy Class Passenger and I’m not powerful enough to claim back what I’ve lost. I think If I’m rich enough or VIP enough through the eyes of Cebu Pacific, they will gladly assist me with my dilemma. But I’m nothing, I’m just a lowly jobless slacker that blogs to make a living.
So a message to all snatchers and those who plan to steal “Just head on to Cebu Pacific’s arrival area and claim as much free stuffs as you want. You’ll never whats inside until you open it. Enjoy your free gifts from Cebu Pacific. All you have to do is to choose a bag that you want, then remove the label. Once you removed the label, you can freely claim it as your baggage! Yep! So easy eh? So if you are planning to grab some stuff that’s not yours without anyone noticing you, just proceed to Cebu Pacific Arrival Area, NAIA 3. You can also get inside even if you’re not a passenger because security guards outside will not ask you for a ticket or any verification that you are a passenger. Just tell them that you left something inside. Wait until the automatic baggage handler turns on. Once it has turned on, the passengers can then claim their baggages. The baggages will be put randomly in the baggage handler, then just pick the bag that you want. Once you have the bag of your choice, you can get it and put it in your push cart. Once you have it in your push cart, it’s 100% yours!”
If you want to know about the Cheapest Airline Company in the Philippines, here are some very interesting posts:
1. Cebu Pacific You’re So Daing! by Market Manila
2. Failed Cebu Pacific e-Ticketing by Yugatech
3. Cebu Pacific Sucks and Cebu Pacific Airline is Evil by Pinoy Tux
4. Cebu Pacific: Always on Time or Always Delayed? by Mailyn Shari
5. Cebu Pacific Sucks by Panic Queen
6. Cebu Pacific Sucks by Epinions
7. Usability Fail (Cebu Pacific Air) by Life in Cebu
8. Cebu Pacific Fail by Markku Seguerra
9. Cebu Pacific’s Very Poor Services by Trip Advisor
10. Is Cebu Pacific Hoodwinking its Passengers? by Lattex
11. My Cebu Pacific Experience by Marhgil Macuha
12. The Cebu Pacific Experience by Aileen Apolo
13. Cebu Pacific Sued for Violating Republic Act 7610 Adishree Aishwarya
There were thousands or maybe millions of posts around the web regarding how awesome Cebu Pacific was. If I link them all up here, it will take me a week. So if you want to know more about Cebu Pacific, Google can help.
Tags: Airline Company, Cebu Pacific, Philippines, Rants, Reviews, Thieves
March 5th, 2010 at 3:08 am
Thanks for this post, I will add this website to my bookmarks, my room mate just made mention to me about this as of recent. gracias again
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March 3rd, 2010 at 4:56 pm
I had my Holiday at Boracay to relax and have fun. Last December 21, 2007 I really had a stressful experience due to Cebu Pacific Airlways’ poor service. I had my ticket check in at Davao International Airport Davao to Cebu connecting Cebu to Kalibo. I requested the check-in counter personnel to have my ticket checked through so that when I arrive at Cebu, I wouldn’t have to check in again for my luggage. However, the said personnel told me I couldn’t t be checked through allegedly since I had a split ticket. I questioned them why I couldn’t be checked through since im taking the same airline flight. I had experienced traveling with Philippine Airlines (PAL) with connecting flight that although I have a split ticket, they were able to check through my ticket. On my flight back to Davao last December 24, 2007,I was at the kalibo airport at 10:00 am flight since my flight schedule was 2:20pm that day. I made sure to check in early as I could foresee that Dec. 24 is a peak season so that in case of any delay or abberation Cebu Pacific could find ways and remedies to ensure my arrival at Davao City on the same day. This was so important
since I am supposed to grace in the christmas party with my staff and clients. Upon checking in, I was informed by Cebu Pacific that my Kalibo to Cebu flight is postponed from 2:20pm to 4:30 pm.Hence. I informed the check-in counter personnel that I have
a flight from Cebu to Davao at 4:30 pm. I remember Mr. Boiser , the check in manager of Cebu pacific in Davao, had advised me that in case of delay cebu pacific would not be liable since I had a split ticket. Hence, I immediately asked the check in counter clerk that I wished to talk with their manager to assist me . I was able to talk to the Kalibo station officer Mr. Julian Rabe Jr. I demanded that they assist me to insure my arrival at Davao the same day since I had some very important engagements. Unfortunately, Mr.Rabe
just told me that all flights are fully booked and the best thing they could offer is to waive the rebooking fee. Then he left and told me he had to go to Caticlan airport. After nearly an hour, I went back at the check in counter and ask for any officer to entertain me. I had talked to Mr. Juded Aureo and I inquired about the status of my flight whether I could connect to Davao or what assistance that they could offer. Nevertheless, he
just told me that I had already talked to the station manager. I had observed that the staff of Cebu Pacific in Kalibo did not exert any ounce of effort to attend to my predicament. I was so agitated about this lack of professionalism and the poor quality of service I was afforded by the personnel of this airline company. Only then I realized why my friends kept on advising me not to fly with Cebu Pacific . Then, I was so
hopeless that I had to call up my staff to signify that I couldn’t make it in the the party. I waited for my flight to cebu. At 4:30 pm, I finally boarded at the flight for Kalibo-Cebu. When I arrived at Cebu, I checked with airphilippines flight cebu to davao if I can catch up since I was informed by my staff theres a flight of airphile to davao. When I approach the Airphil counter, they luckily informed me that they had one (1)slot available. I was really amazed about the way airphilippines ground crew assisted me to secure a ticket to Davao.
Cebu Pacific staff in cebu never assisted me. I was just inform by one of the staff that my ticket cannot be refunded because it is piso fare. I realized I was fooled by this cebu pacific promo. I was duped by the marketing scheme of cebu pacific flaunting about cheap fare when the truth is, Philippine Airlines and Airphil have cheaper fares. Pal and Airphil are not just aggressive with their marketing.with this I wish to express my warmest gratitude to the staff and crew of Airphilippines . Without their rescue, I wouldn’t be home for Chistmas. Thanks Peter Siasu
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February 23rd, 2010 at 8:13 pm
[...] Cebu Pacific will also start flying from Manila to Pagadian beginning June 9, 2010. [...]
February 21st, 2010 at 5:29 am
Cebu Pacific offers 50% discount on all domestic and international flights in February for June-December 2010 flights. For a person who takes advantage of promos, I found this advertisement misleading and deceiving.
Days before the promo I checked the domestic flights. It was 1,130 Pesos for one-way ticket. The next day, I received the promo notice, I was enticed because it would half the price of the original price. But NO!!! When I tried booking it today to be included in the 50% discount promo, it would cost me 1,133 Pesos. More expensive than the original price I was suppose to book few days ago. So I checked the full rate…it’s 2,266 Pesos for one-way?!?! So CEBU PACIFIC doubles the price and then, offers 50% discount believing that gullible customers would purchase 50% off tickets, that are actually 100% full rate tickets!
What is that all about?
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February 18th, 2010 at 11:47 am
Are these people posting negative comments for real? Expecting first class service from a budget airline. Some of these people pay for as low as 50 dollars for a RT international flight or 30 dollars for domestic, and boy they were expecting not to be charged for over weight luggage and worst they want to inconvenient the staff at every possible opportunity. Get real guys, if you cant take shit, then fly commercial airline and if you are swimming in dough, then fly first class.
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Yema Reply:
February 20th, 2010 at 1:56 pm
Yeah, it’s for real and you assh0le don’t know what you’re saying because you haven’t experienced what we had experienced! and for your info we’re not expecting a first class treatment but rather for CEBU PAC to take resposibility on our lost luggage and assist us to find or trace it. Problem is they don’t seem to care. I just wish your luggage won’t come out on the conveyor the next time you get to your destination so you’ll know the feelin and experience the superb customer care service of CEBU PAC! Good luck!
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February 17th, 2010 at 6:16 am
flew these guys a couple of years ago,manilla to bangkok,was 1 hour late departure,hostesses were so sexy,inflight entertainment was great,good flight.on way home flight was good,but cranked the heater up way to hot,or didnt drink enough water.seemed likes the seats were closer together down the back.would fly them again.
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February 8th, 2010 at 5:14 am
Am a regular pax of CP since 2007. Almost every month meron akong binibili na e-ticket for my parents, siblings, and para s akin na rin during my annual vacation dyan sa atin. So far, i have not experienced what you guys have experienced. Well, tough-luck for me if it happens.
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February 6th, 2010 at 10:51 am
many claims and complains against the service of this cebu pacific..what is the government doing to solve this undesirable service of cebu pacific?or our official afraid to impose and sanction to the administration of cebu pacific?
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January 28th, 2010 at 4:36 am
hey! i’m a loyal passenger of cebupac for years now because of their unmatchable seat sale. lucky me, i never experience delayed flights in different domestic destination. lahat ng plane nila maayos at bago naman. mas friendly ang FAs nila compared to PAL. also, let us not forget the security in the airport is not from cebu pac, they’re airport personnel. going in and out of airport regardless of airline passengers dumadaan sa security personnel, so i think they’re not from cebu pac.
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Adrian Reply:
January 28th, 2010 at 11:12 am
ofcourse I know! did i mentioned that i was one of the first few people who got out of the imgration?
and to add up, i saw the first luggage that came out of the conveyor up to the last luggage.
well facinating my luggage didn’t came out so i asked the staff if there are still luggage left.
staff said all has been unloaded.
after filling out the CEBU pac form (image above).
there’s no support call from them?
sana man lang tulungan ka i trace kung anu na, e wala e bulok nga!
I hope u wont exprience what i exprienced. if it will (i hope not) i wish you good luck!
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January 21st, 2010 at 8:00 am
sobra bad trip customer service dyan! nung nawala ung luggage namin. the staff in budget terminal singapore asked us to fill out the same form as above. but walang contact number to follow up? and wala rin kumokontak sakin, d mo alam kung babalik pa ung luggage mo or hindi na. nakakaparanoid. mas kakawa naman ung mga may impt documents sa loob ng luggage, tapos nawala sa katangahan ng CEBU PAC staff. On the positive side, iniisip ko nalang na atleast ung luggage namin na nawala puro delata lang ang laman. walang kuwenta support dyan sa CEBU Pac. you’ll understand and know the feeling kung mangyayari sa inyo ngyari sakin. super BULOK CEBU PAC!!!! bwisit! ayusin nyo service nyo.
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