Got time to spare? Why not board a Cebu Pacific Flight and enjoy the long waiting time. Cebu Pacific’s legendary flight delay promos — Flight 5J 965, Manila to Davao, delayed once, delayed twice, and delayed thrice. Flight 5J 972, Davao to Manila, delayed for 3 hours. Now , i need not to elaborate more on their flight delay promos because you have to experience it yourself to fully appreciate it.
What I want to share with you here is my unforgettable adventure with their bonus surprise feature on the Arrival Department.
4:50 PM Manila time, 5J972 was scheduled to depart but for some reason it was moved to 7:40 PM. For two straight hours all of us clueless passengers waited earnestly for the ‘go’ signal for boarding while the staffs and crews kept their mouth shut. At 7:00PM, it was finally announced that the flight schedule was moved to 7:40PM. We wonder why it took so long to make the announcement. For those who didn’t bother to take a bathroom break in fear of being left behind finally got up but only a few seconds late after soiling themselves. Around 10:00 PM, flight 5J 972 arrived safely in Manila. Cebu Pacific is Always on Time eh? Yeah right!
Upon arrival, I went to the baggage claiming area. I stood there for 10 minutes but was unable to spot my baggage. I waited for another 20 minutes but still my beloved baggage was nowhere to find. Heck, I persisted and another 30 minutes went by without any signs or traces of my baggage. After another hour, all baggages were claimed. The baggage area was clear and empty. My baggage, together with 9 other passengers’, were a no-show.
Magic? No! Scientific Explanation? The baggage was simply lost or delivered to the wrong air craft due to the negligence of the employees assigned in Cebu Pacific’s departure area. Or maybe, the security guard in the check-out booth didn’t check the bags that were coming out from inside the Airport. The tags were not monitored. The security was not that tight compared to the departure area of Cebu Pacific.
Now, some of my valuables were gone because I trusted the cheapest and most unsecured airline company. I know this sucks. Some of you might think I got what I paid for. However, upon taking into account that I would need to compare different payday loans on the web just to afford any other airline, I took the risk of choosing Cebu Pacific as my Airline choice. The other 9 passengers were also helplessly mad at Cebu Pacific’s security management.
Oh but one of the passengers was lucky enough to receive a call from an anonymous passenger claiming that he brought home a bag that isn’t his. He then called Cebu Pacific and was directed to him. So just how secure is Cebu Pacific’s arrival department? It is almost below 0. It’s security system is poor and pathetic.
Another evidence is the magical disappearance of the security guards during closing hours. So there is no one left to check the baggages during closing hours eh? Thieves can conveniently go in and out from the Airport because nobody checks the baggages anymore!
So what I did next was I reported my missing baggages. After reporting, they will require you to fill up this stupid form and wait for 7 days.
They gave me these numbers: 853-9872, 556-4687, and 09228173470, so that I can follow up my case, but to no avail. The numbers they gave me was gibberish. One of the numbers can’t be reached, the other two didn’t answer my calls. I also contacted the Cebu Pacific’s Lost Baggage Customer Service E-mail using the contract form in their website, but until now no one answered my e-mails.
I know they will not mind about my case because I’m just an Economy Class Passenger and I’m not powerful enough to claim back what I’ve lost. I think If I’m rich enough or VIP enough through the eyes of Cebu Pacific, they will gladly assist me with my dilemma. But I’m nothing, I’m just a lowly jobless slacker that blogs to make a living.
So a message to all snatchers and those who plan to steal “Just head on to Cebu Pacific’s arrival area and claim as much free stuffs as you want. You’ll never whats inside until you open it. Enjoy your free gifts from Cebu Pacific. All you have to do is to choose a bag that you want, then remove the label. Once you removed the label, you can freely claim it as your baggage! Yep! So easy eh? So if you are planning to grab some stuff that’s not yours without anyone noticing you, just proceed to Cebu Pacific Arrival Area, NAIA 3. You can also get inside even if you’re not a passenger because security guards outside will not ask you for a ticket or any verification that you are a passenger. Just tell them that you left something inside. Wait until the automatic baggage handler turns on. Once it has turned on, the passengers can then claim their baggages. The baggages will be put randomly in the baggage handler, then just pick the bag that you want. Once you have the bag of your choice, you can get it and put it in your push cart. Once you have it in your push cart, it’s 100% yours!”
If you want to know about the Cheapest Airline Company in the Philippines, here are some very interesting posts:
1. Cebu Pacific You’re So Daing! by Market Manila
2. Failed Cebu Pacific e-Ticketing by Yugatech
3. Cebu Pacific Sucks and Cebu Pacific Airline is Evil by Pinoy Tux
4. Cebu Pacific: Always on Time or Always Delayed? by Mailyn Shari
5. Cebu Pacific Sucks by Panic Queen
6. Cebu Pacific Sucks by Epinions
7. Usability Fail (Cebu Pacific Air) by Life in Cebu
8. Cebu Pacific Fail by Markku Seguerra
9. Cebu Pacific’s Very Poor Services by Trip Advisor
10. Is Cebu Pacific Hoodwinking its Passengers? by Lattex
11. My Cebu Pacific Experience by Marhgil Macuha
12. The Cebu Pacific Experience by Aileen Apolo
13. Cebu Pacific Sued for Violating Republic Act 7610 Adishree Aishwarya
There were thousands or maybe millions of posts around the web regarding how awesome Cebu Pacific was. If I link them all up here, it will take me a week. So if you want to know more about Cebu Pacific, Google can help.
Jehzlau Concepts
Personal blog of Jehzeel Laurente where he writes about Steganography, puzzles, games, gadgets, web development, SEO and other random geekery.
hey! i’m a loyal passenger of cebupac for years now because of their unmatchable seat sale. lucky me, i never experience delayed flights in different domestic destination. lahat ng plane nila maayos at bago naman. mas friendly ang FAs nila compared to PAL. also, let us not forget the security in the airport is not from cebu pac, they’re airport personnel. going in and out of airport regardless of airline passengers dumadaan sa security personnel, so i think they’re not from cebu pac.
ofcourse I know! did i mentioned that i was one of the first few people who got out of the imgration?
and to add up, i saw the first luggage that came out of the conveyor up to the last luggage.
well facinating my luggage didn’t came out so i asked the staff if there are still luggage left.
staff said all has been unloaded.
after filling out the CEBU pac form (image above).
there’s no support call from them?
sana man lang tulungan ka i trace kung anu na, e wala e bulok nga!
I hope u wont exprience what i exprienced. if it will (i hope not) i wish you good luck!
many claims and complains against the service of this cebu pacific..what is the government doing to solve this undesirable service of cebu pacific?or our official afraid to impose and sanction to the administration of cebu pacific?
Am a regular pax of CP since 2007. Almost every month meron akong binibili na e-ticket for my parents, siblings, and para s akin na rin during my annual vacation dyan sa atin. So far, i have not experienced what you guys have experienced. Well, tough-luck for me if it happens.
flew these guys a couple of years ago,manilla to bangkok,was 1 hour late departure,hostesses were so sexy,inflight entertainment was great,good flight.on way home flight was good,but cranked the heater up way to hot,or didnt drink enough water.seemed likes the seats were closer together down the back.would fly them again.
Are these people posting negative comments for real? Expecting first class service from a budget airline. Some of these people pay for as low as 50 dollars for a RT international flight or 30 dollars for domestic, and boy they were expecting not to be charged for over weight luggage and worst they want to inconvenient the staff at every possible opportunity. Get real guys, if you cant take shit, then fly commercial airline and if you are swimming in dough, then fly first class.
Yeah, it’s for real and you assh0le don’t know what you’re saying because you haven’t experienced what we had experienced! and for your info we’re not expecting a first class treatment but rather for CEBU PAC to take resposibility on our lost luggage and assist us to find or trace it. Problem is they don’t seem to care. I just wish your luggage won’t come out on the conveyor the next time you get to your destination so you’ll know the feelin and experience the superb customer care service of CEBU PAC! Good luck!
thanks for wishing me ill will, just came back from Osaka-Manila-Osaka trip. The airconditioning was stuffy, throat felt dry but luckily didnt lost my luggage, coz Im not stupid enough to carry loads of it on a budget airline.
Service still crappy, but with 180 dollars for 3 pips, I dont think I paid for service, just a plane to get me to my destination.
On our way back to Oz now, via another reliable budget airline, Jetstar.
Ryanne, missing the point still, the point is not about lost luggage per se but all about the lack of customer service when it happens. I hope you have the same attitude/persona upon arrival in Oz when going through customs and immigration. Ah, thought not….
Bought a Daihatsu Charade last week and shit! Would you believe it? It wasn’t as good as a Mercedes Benz. Someone above is moaning about a fare which was P1133 (about US$25). Personally I think the fares should be free AND you should get a first class lounge.
So Bule, do you have a valid point to make with regard to CUSTOMER SUPPORT levels of CP or just bored doing nothing while siting around at your parent’s house while on the DOLE and want to play troll?
Wow! That’s strange. Being on the dole is more likely to be related to poor spelling and grammar (like yours) indicating low intelligence and poor education. The dole is a British thing, I believe; most other nationalities would not recognise the term. Given that I am such a regular user of CP it would seem unlikely that I live in the UK on the dole to most people with above average IQs.
Is there some medicine one can take to treat Australian trolls?
Now back to the subject of CP and poor customer service levels…..
Well, sorry that some people disagree with you. In future make it clear that you only want people to tell you how right you are.
I’ll try to type slower for you next time……..
Cebu Pacific offers 50% discount on all domestic and international flights in February for June-December 2010 flights. For a person who takes advantage of promos, I found this advertisement misleading and deceiving.
Days before the promo I checked the domestic flights. It was 1,130 Pesos for one-way ticket. The next day, I received the promo notice, I was enticed because it would half the price of the original price. But NO!!! When I tried booking it today to be included in the 50% discount promo, it would cost me 1,133 Pesos. More expensive than the original price I was suppose to book few days ago. So I checked the full rate…it’s 2,266 Pesos for one-way?!?! So CEBU PACIFIC doubles the price and then, offers 50% discount believing that gullible customers would purchase 50% off tickets, that are actually 100% full rate tickets!
What is that all about?
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I had my Holiday at Boracay to relax and have fun. Last December 21, 2007 I really had a stressful experience due to Cebu Pacific Airlways’ poor service. I had my ticket check in at Davao International Airport Davao to Cebu connecting Cebu to Kalibo. I requested the check-in counter personnel to have my ticket checked through so that when I arrive at Cebu, I wouldn’t have to check in again for my luggage. However, the said personnel told me I couldn’t t be checked through allegedly since I had a split ticket. I questioned them why I couldn’t be checked through since im taking the same airline flight. I had experienced traveling with Philippine Airlines (PAL) with connecting flight that although I have a split ticket, they were able to check through my ticket. On my flight back to Davao last December 24, 2007,I was at the kalibo airport at 10:00 am flight since my flight schedule was 2:20pm that day. I made sure to check in early as I could foresee that Dec. 24 is a peak season so that in case of any delay or abberation Cebu Pacific could find ways and remedies to ensure my arrival at Davao City on the same day. This was so important
since I am supposed to grace in the christmas party with my staff and clients. Upon checking in, I was informed by Cebu Pacific that my Kalibo to Cebu flight is postponed from 2:20pm to 4:30 pm.Hence. I informed the check-in counter personnel that I have
a flight from Cebu to Davao at 4:30 pm. I remember Mr. Boiser , the check in manager of Cebu pacific in Davao, had advised me that in case of delay cebu pacific would not be liable since I had a split ticket. Hence, I immediately asked the check in counter clerk that I wished to talk with their manager to assist me . I was able to talk to the Kalibo station officer Mr. Julian Rabe Jr. I demanded that they assist me to insure my arrival at Davao the same day since I had some very important engagements. Unfortunately, Mr.Rabe
just told me that all flights are fully booked and the best thing they could offer is to waive the rebooking fee. Then he left and told me he had to go to Caticlan airport. After nearly an hour, I went back at the check in counter and ask for any officer to entertain me. I had talked to Mr. Juded Aureo and I inquired about the status of my flight whether I could connect to Davao or what assistance that they could offer. Nevertheless, he
just told me that I had already talked to the station manager. I had observed that the staff of Cebu Pacific in Kalibo did not exert any ounce of effort to attend to my predicament. I was so agitated about this lack of professionalism and the poor quality of service I was afforded by the personnel of this airline company. Only then I realized why my friends kept on advising me not to fly with Cebu Pacific . Then, I was so
hopeless that I had to call up my staff to signify that I couldn’t make it in the the party. I waited for my flight to cebu. At 4:30 pm, I finally boarded at the flight for Kalibo-Cebu. When I arrived at Cebu, I checked with airphilippines flight cebu to davao if I can catch up since I was informed by my staff theres a flight of airphile to davao. When I approach the Airphil counter, they luckily informed me that they had one (1)slot available. I was really amazed about the way airphilippines ground crew assisted me to secure a ticket to Davao.
Cebu Pacific staff in cebu never assisted me. I was just inform by one of the staff that my ticket cannot be refunded because it is piso fare. I realized I was fooled by this cebu pacific promo. I was duped by the marketing scheme of cebu pacific flaunting about cheap fare when the truth is, Philippine Airlines and Airphil have cheaper fares. Pal and Airphil are not just aggressive with their marketing.with this I wish to express my warmest gratitude to the staff and crew of Airphilippines . Without their rescue, I wouldn’t be home for Chistmas. Thanks Peter Siasu
No budget airline will check your baggage through to a secondary destination, that is one of their conditions. Same with Airasia, Tiger, Ryanair, you name it. They also tell you that they have no responsibility for any connecting flight, that is also one of their conditions. It is all stated in the conditions of service. The reduced service is one reason why their fares are low. Have you never missed a connecting flight because a full-service airline flight was delayed? I certainly have.
Thanks for this post, I will add this website to my bookmarks, my room mate just made mention to me about this as of recent. gracias again
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Great post, I favorited your blog post so I can visit again in the future, All the Best
I’ve been flying with them too for so many years, but now i experienced the things that they were telling.. CP staff took my luggage at the boarding area and gave me claim stub, but when we reached Ho chi min airport my luggage was a no- show missing , lost whatever. I tried my best to contact all the possible numbers that they post on their website but could not get through to them. Email the lost and found that Vietnam airport gave us and yet no reply.
Yes you are right we hope you will not experience the same things that we had. Now my valuable things were gone!
I hope CP can still sleep soundly letting people suffer from lost of valuable belongings due to unsecured, poor management!
It is obviously a matter of luck, as I have now flown with them more times that I can remember (at least 20) with no problems at all. A couple of pieces of advice which may have helped the above problem :
1. Don’t be one of those people who try to carry on a bag which is way bigger than the limit in order to save the few extra pennies they charge for a check-in bag.This happens on budget airlines all the time now, and is ridiculous.
2. Pay the extra few pennies for insurance which is offered on the website, then at least you are covered if things are lost.
However, I agree that trying to contact budget airlines is very difficult if anything happens. You get what you pay for, why do people think that rule should not apply for airlines? Personally I have saved thousands of dollars by flying with airlines like C.P. over the years and had almost no problems with it. If they lose my bags on all of my next 5 flights I will still be in profit!!
People still don’t get it. The problem most have is getting proper customer support, or any customer support at all, especially when overseas. The person above will not get any feedback from Cebu Pacific at all with her lost bags, and if lucky the poor lost baggage people at HCMC might give her some good news if the bag is found. Even if found there will be zero chance Cebu Pacific will send it over to HCMC and they will need to pick it up on the return to Manila. All through this they will need to buy everything from clothes to any medications that may have been in the lost baggage, and pray that nothing irreplaceable was included, not any important documents pertaining to something like employment. As for insurance thepeople offering this on the CP site are as bad as Cebu Pacific themselves, and spending money with Malayan is akin to using the money as toilet tissue and flushing down the CR. Don’t expect any customer service from Malayan, who are a one way money transfer black hole.
So we are not talking about saving money here, or how many bags you can afford to lose with them based on savings, but the INCONVENIENCE of such a loss, and TOTAL LACK OF CUSTOMER SUPPORT in any size, shape, or form!
Personally, I DO get it! No-one with any sense puts valuable or irreplaceable items in check-in luggage. If CP or any other airline lost my luggage it would cost me a few hundred dollars to buy new clothes for that trip. The fares with CP and other budget carriers are so low that I have saved thousands of dollars compared to so-called ‘full-service’ airlines (and so far, touch wood, had no trouble at all). Thus my comment that they could lose my luggage (and give me zero customer service) on all of my next five flights and I would still be well in profit. But of course if you don’t want to risk it and can’t stand the reduced service, don’t fly with them!Pay double or triple the fare with a full-service carrier. In the same way, if you are buying a TV and you go for the cheap Chinese one instead of the expensive Japanese one and it turns out to be a piece of crap, would you flood the internet with complaints about it, or would you accept that you took on that risk to save money?
well said!!!
if you try to cheat the airline by carrying an over sized carry on luggage, knowing how cheap you paid for your fare. And now you expect a good service?
Simple rules to riding a budget airline, follow the rules strictly and chances are you’ll have a hassle free experience.
You get it as good as any shill of Cebu Pacific does. This is not a bean-counter profit and loss, black and white, mornonic simplistic argument, but one that is letting the public understand the complete lack of customer support by a supposedly professional organization when baggage gets lost. If the airline cannot provide adequate customer service on check in baggage then they should not offer this option or service at all. Conceptually this is really not a difficult thing to understand, if a service is provided there are certain expectations associated with adequate delivery of that service, and when there is a problem there should be some customer service to assist in a getting an adequate resolution. In the case of CP there is absolutely no customer support in the case of lost baggage on overseas flights. Any logical, intelligent and sensible thinking person really cannot put up any argument to the contrary.
wow big words, yay to you for being very intelligent and sad sad me for being such a moronic guy. At least, I never lose any luggage coz I have all the right travel sense.
Apparently like a shark in a feeding frenzy in your argument to the contrary?
I personally have not lost luggage as well, but I know several people who have, and the significant inconvenience and stress it caused when they could not even contact any CP customer support representative to get any form of resolution what so ever. I am trying to stay with the facts, rather than slipping to emotions, and the fact is that the general public needs to be made aware of this issue!
Happy days for you….
Lost me at shill and mornonic.
so far hindi pah naman akoh nawalan ng gamit sah cebu pacific ang pinaka hate koh lang is delayed parati yung flight… savagay Filipino owned business e2 divah, kaya cguro 22o yun saying nah ang mga pinoy eh lostly late… buti nah lang di akoh parating late kasi may mukhang indian akoh…
I like to check out your blog a couple times a week for new readings. I was wondering if you have any other topics you write about? You’re a very good writer!
yeah ryt! they’re good writters!
same incident happened to me yesterday, nawalan din ako ng baggage sa cebu pacific terminal 3
same incident happened to me yesterday, nawalan din ako ng bagahe sa cebu pacific terminal 3
At NAIA there are security guards who usually ask you for your baggage tag to prove you have not taken the wrong bag, but sometimes this does not happen. However, these guards are employed by NAIA, not by any airline, and so it would be just as easy to steal a bag from a passenger on any other airline. I don’t see how you can blame Cebu Pacific for that!! Same at all other airports, airlines do not provide that security; if it is provided at all it is the responsiblity of the airport. If anyone cares, I just took my total CP flights above 30 (Singapore -Manila then Manila- Saigon) and again, no problems at all, very cheap, very comfortable, reasonable service.
How much do Cebu Pacific pay you for defending them in this blog site? i noticed that you really work hard in replying to all the rant here. Regarding your speculation on luggage theft, this is the reason why we want something like an after sales service…. atleast some CP hotline we can call up to help us locate/trace our luggage. is it too much to for CP to provide?
Indirectly, they pay me plenty. With the amount of travelling I do their low fares have saved me a fortune. They also allow thousands of Filipinos the opportunity to fly which they otherwise couldn’t afford. What is your actual POINT? Do you dispute that it would be easy to walk off with someone else’s luggage from a carousel at most airports, irrespective of the airline?
hello? can’t you get it? regardless of the content of your luggage, they should help their passenger to locate their luggage! coz we ride with them! that’s the point! and about the calculation thing. what i mean was nothing can replace the priceless things you got in your luggage. common don’t you bring you fav stuffs along when you go out? oh i get it. maybe u only bring trash stuffs when you go out of the country… or wait maybe im wrong, perhaps you always go for “go-lite”. now i understand why you defend them so much.
No, I always check my bag in. I hate those cheapskates who try to carry on a giant backpack to save the couple of dollars check-in charge. What priceless things? I’m going on holiday, I carry clothes which can be easily replaced. But the answer is simple : if you want better service, pay 2-3 times the fare with a so-called ‘full service’ carrier.Personally, I have always found the service to be not great, but satisfactory, and certainly well worth the price. Sorry that you don’t like people to disagree with you.
Stop babbling about the low fare stuff or bringing cheap replacable items like yours. People who complain here doesn’t ask for “FULL”, “GREAT”, or either “BETTER” service. We just need CP’s assistance for our lost luggage because (ill repeat, regardless if it was stolen or delayed or lost!) it’s their duty to provide it. (provide it even alteast in a SATISFACTORY LEVEL).
You side with CP because you haven’t experienced the “BELOW SATISFACTORY LEVEL” we had experienced. and FYI… this is the reason that’s why this blog was created in the place. So go somewhere else’s blog, where they put CP in a pedestal for their Great LOW fare!
Trying to point out the core argument to Bule is akin to beating your head against a brick wall, or getting any sort of positive customer support from CP on lost baggage, basically useless.
Clearly Bule is a PRO CP person who is blinded by his job description and employer, likely to be CP itself. Bule will attempt to twist the argument around, then put in the line “Sorry that you don’t like people to disagree with you”, then pick on spelling or grammar, or any other kiddie tactic to endeavor promoting a positive face to CP. Bet he cannot help to reply to my comment here too!
$200 for clothing… Some people spend more than that on a pair of shoes! ;-)
But not for a plane ticket! OK, sorry. It’s clear you guys can’t stand alternative opinions, so I’ll say no more. Of course they didn’t have the internet in Stalin’s day …..
I do not honestly believe that you will give up the job as CP number one shill, but will more likely transform into a new user name going on with the same ranting, and totally missing the point about customer service that many keep reminding you about. If you could actually understand the topic on customer service then you would have a better chance of sustaining an argument to the contrary of the majority on this site. PS, I types this really slowly just for Bule to understand. ;-)
You ‘types this really slowly’ but you still can’t get it right. What did you lose with your bag? Ladybird Reading Book 1A? Duh!!
“then pick on spelling or grammar”… LOL you are just so easy, even when it is pointed out before you actually react!
Read above Mr. Bule… May 20th, 2010 at 11:37 am
I know people who have lost bags with CP and had no recourse with customer support, but do not fly on the airline myself.
Apparently comprehension is not one of your strong points?
Now back to your main job as a shill….. oh, forgot yo comment on the retarded development bit… ;-)
Wow, you’re remarkably bitter for someone who never even flew with them! I trust you told your friends ‘yo gets what yo pays for’.
In stating I do not fly with CP does not mean that I have never flown with them, but if it suits your twisted argument then who am I to contradict a learned person such as Bule.
I constructively suggest that you consider Cognitive Behavioral Therapy for your obvious compulsive disorder before CP terminates your employment contract as their #1 shill….
Yeah, right. Can we have the ‘I typed this slowly’ gag again please? You’ve only used it twice (on this thread) and I’m missing it.
Indirectly, they pay me plenty. With the amount of travelling I do their low fares have saved me a fortune. <= cut the crappy shit. the low fare they give is not enough for the lost luggage.
They also allow thousands of Filipinos the opportunity to fly which they otherwise couldn’t afford. <== yah, that’s y the title of this Blog is “The Cheapest AND MOST UNSECURED Airline company”. and i think you are hanging on a wrong blog site.
What is your actual POINT? <== read carefully and understand other people’s experience.
Do you dispute that it would be easy to walk off with someone else’s luggage from a carousel at most airports, irrespective of the airline?<== that’s a one possibility but not an excuse. CP should provide help in at least tracing what happened to our luggage(whether it was stolen or delayed), and not just swept the problem under the rug.
Depends on what’s in the luggage. If you check in something valuable or irreplaceable, you must be stupid. If they lost my bag (which they’ve never done in more than 30 flights) it would cost me a few hundred dollars to replace the clothes. The low fares have saved me thousands. By my math, the low fares are worth several lost bags. Only one airline ever lost my bag, that was Cathay Pacific and I got precious little compensation from them.
You are obviously not getting the point. What we are saying is for CP to take care of our baggage. and if something happens to it, may it be valuable or not, we expect them to take responsibility and provide us the right information of who to contact through phone and email to report the problem. And not give us the email address and phone number where no one’s going to respond. Sure its existing, BUT we need someone to answer our questions and inquiry and compaints and not just an automated reply. That’s the point that you are missing. We do not want to argue with you with what you have not experienced with CP. because i’m sure, there’s no way of getting through you since you have not lost anything yet.
I take your point. As I said, only Cathay Pacific (one of the best regarded airlines in the world) ever lost my luggage. Although I got plenty of apologies and tut-tuts etc, the end result was the same : they never found my bag and I got next to no compensation. The large majority of lost bags are taken from the carousel, and when that happens no airline is going to be able to get it back. Maybe you would feel more comfortable if the airline showed some sympathy, but it would be unlikely to make any real difference. As a matter of interest, did any of you who lost your bags with CP pay for the optional insurance?
Hi,just found your web-site when i google something and wonder what web hosting do you use for your website,the speed is more faster than my wordpress, i really need to know it.will back to check it out,thank you!
hi just want to know if somebody out there knows how much is the fare to cebu from cotatabo? im having hard time to searched it..grrrrrrrrrrrr help me!
hi i just read your blog. We’ll be going to cebu next yr and its our first time to ride cebu pacific airlines. I’m just curious, where was your luggage lost? Now I’m worried about my own luggage in the future. Though we actually availed of the travelsure insurance, I still want to be sure that my belongings will still be ok once we head back home.
no worries. be positive :smile: it’s not like luggages got lost always. I never experience it. just make sure when you landed on your destination, be wary of your checked-in baggages. some airport security don’t check the stickers. and of course, don’t include your valuables inside.
Travelsure through Malayan is just a waste of money and if your baggage ever gets lost you can expect about the same level of customer service as CP, basically nothing. Good luck if you ever try to make a claim! Better to donate the money to red cross or salvation army and at least it will do something useful.
It would be easy to assume that no one ever made a successful claim from Malayan through travelsure since they will never help you when something goes wrong. Complete waste of effort with insurance payment comes to mind….. Best to just hand carry and avoid the REGULAR lost or delayed baggage with CP.
Great airline if nothing goes wrong!
Dear Bule, fully expecting you to chime in as the resident CP shill!
No, I only comment on matters of which I have knowledge. CP have never lost my bags (in 30+ flights) and I have never needed to claim from the insurance, so I know nothing about the likely outcome. And neither do you!
What can I say, like a puppet on a string…..
Now can you please provide evidence that you have flown 30 times with CP, and that I know nothing about any outcome from travelsure/malayan insurance claims, or their customer support services.
Hot air again I see, with your anger rising with every word that you read on this slowly typed response. :-)
Ah, the ‘slow typing’ gag again. That’s a hat-trick (on this forum; no doubt it can be found on any number of others). You already said that CP never lost your bags, and if you had direct knowledge of dishonoured insurance claims you would surely have said so before. Let me guess, you ‘know people who…..’ I think politicians should follow your lead in debates and predict that the opposition will reply, and then say ‘like a puppet on a string’ when they do. It’s SO clever!
Ha ha ha, poor widdle Bule, still a dedicated shill of CP. Any more cards you show me before the game is over?
Now where is that proof again? Na, thought so, nothing but hot air from a dancing shill puppet of CP.
Take a break, take a deep breath, then exhale some more of that hot air.
Aha, another genius move. Ask for proof of something which could not possibly be provided, and then claim victory! Move over Barack Obama, there’s a new kid on the block.
You are such a force to be reckoned with ……. LOL
Seriously ……. pull your head out of your butt once in a while and smell the fresh air of reality.
You may surprise yourself and come up with something intelligent to say?
You are an admitted liar.
The ONLY thing one brings to a message board is their word. Otherwise, why should we believe in anything you say here?
Your word is forever tainted my little urchin!
OK, you lost the plot, so I won’t say any more. No-one would want you to have a seizure or anything like that.
So you want to pull the plug on this thread just when we are starting to have some fun? Don’t be so mean to old ladies …..
Oh, it just struck me, perhaps you are taking this all far too seriously, got scared and are now going to run away like a poodle with tail between it’s legs !
ROTFLOL
loosen up guys :smile: . booked several flights from them until next year. love love their sale…still unbeatable!
Sincerely hope that you do not experience any problems that require any sort of customer service, beyond a smiling attendant or desk clerk showing you which way to walk, and where to sit, otherwise you will soon change your tune.
Bule, come on little faggot, throw in a reactionary “comment”.
i think an educated person with high morale would not do this one. There are things which happen beyond human’s control and i don’t think cebu pacific has to be blamed for everything that you have experienced. Ceb pac has been trying their very best to give out promos, that is for the benefit of the people who would want to save at the same time, fly to their chosen destinations. Their employees were always asked to adhere on the standard service and i don’t think that a negligence(if there really is) of one person is a fault of the entire company. no matter how progressive a company is, each individual is created uniquely by God with varied beliefs and actions. If you fly often times, the more that you should know that delays could happen to any other airline because we are not God, we can’t control everything such as weather conditions. Besides, did you bother to know the reason of the delay? because you didn’t include that in your blog, i just noticed. well, goodluck to you.may you move on with that experience, let go of it, because you are just ruining yourself, with that presence of rage. you think you are ruining the name of the company?? the company is well- established already,majority of the people have been expressing their gratitude over the services ceb pac has been giving them. i will just pray for you. Godbless
I humbly disagree and see no reason why there should not be public discussion on a company that does not provide the expected customer service when problems arise.
It is the cover up of problems that breeds contempt just like the recent blow up on pedophile priests around the world.
Should we sweep this under the carpet as well like the church has been doing for decades??
Hide everything behind the name of god and all will be happy….. NOT.
The internet and forums such as this provide a valid mechanism for individuals to raise their concerns when they have not been provided an adequate avenue through normal process.
To indicate such a forum should not exist and close the avenue of individual expression is tantamount to censorship of the highest degree, and a blow to civil liberties.
Please continue praying, but I suggest it should be directed towards those who really need some help, like the poor victims of priests, the starving of this world, those victims of war and conflict, or perhaps even yourself to be blessed with the ability of higher level individual thought.
well said. +1 to you bro.
first, i did not say that there should not be any public discussion on your concern with cebu pacific. I don’t know where you got that. I said: n educated person with high morale would not do this one. why did i say that?
well, there were lots of filthy words which you have mentioned, inviting the snatchers to go to naia 3 to get bags which they do not own?saying that it is already a free gift from cebu pacific?If the snatchers have read your blog, you have helped them a lot. i am not inventing things in here, peruse you paragraph:
So a message to all snatchers and those who plan to steal “Just head on to Cebu Pacific’s arrival area and claim as much free stuffs as you want. You’ll never whats inside until you open it. Enjoy your free gifts from Cebu Pacific. All you have to do is to choose a bag that you want, then remove the label. Once you removed the label, you can freely claim it as your baggage! Yep! So easy eh? So if you are planning to grab some stuff that’s not yours without anyone noticing you, just proceed to Cebu Pacific Arrival Area, NAIA 3. You can also get inside even if you’re not a passenger because security guards outside will not ask you for a ticket or any verification that you are a passenger. Just tell them that you left something inside. Wait until the automatic baggage handler turns on. Once it has turned on, the passengers can then claim their baggages. The baggages will be put randomly in the baggage handler, then just pick the bag that you want. Once you have the bag of your choice, you can get it and put it in your push cart. Once you have it in your push cart, it’s 100% yours!
second, i agree that it should not be taken under the carpet. and that event in the church? i am a born again christian though.
third, in your response, you seemed to care for those who really need some help, like the poor victims of priests, the starving of this world, those victims of war and conflict, while in you heart you have that rage wanting to explode and revenge? after all, why did you make such comments i do not see any other motive/ intention. but anyway, i have been praying for those, that is given already and need not to be reminded.
fourth, since you love public discussion, yeah it is all right to narrate what happened to you but to give out those filthy comments and insulting the company seemingly appear unnecessary. and yes, this is a public discussion, i just posted a reply and as you said “you humbly disagree”. i do understand. well i just pointed that the entire cebu pacific should not be blamed if you had that encounter with the employees. remember the law of mathematics? a part does not represent the whole.
fifth, you said:”or perhaps even yourself to be blessed with the ability of higher level individual thought” my reply: what do you exactly mean by higher individual thought? is it seen by the degree you have gotten? by the filthy and insulting words you said? on how well you answer every comments on your blog? Well, as for me, a high individual thought is not seen by the things i have mentioned, it involves the heart of a person, it has passion, a person who has that high individual thought does not become reactive. Covey said in his book, “7 habits of highly effective people”: we cannot control the situations in our lives, but we can control one thing, that is our reaction towards it. it is either you become pro-active or reactive. what are you then? that experience of yours has already transpired. st. Paul even said, press on, and see what lies ahead.
lastly, it was as if you were saying that i am not blessed with higher individual thought.
by the way you are talking to a 20 yrs old woman, who finished a bachelor of science major in nursing, took and passed the nursing licensure examination at the age of 19, currently a flight attendant of the company which you have just insulted. and yes, this is one of my hobbies, to read comments about cebu pacific, i am not being paid for this nor does the company know about this, but i am proud to say that i have that heart, that is the reason why i am doing this. and with that don’t you worry because i won’t copy every insulting word you said in your blog and i won’t report you to the company either because i don’t want you to be suit, with the case of libel. perhaps, this may be my last response, let go of your experience, and respect everyone!
thank you very much, Godbless.
People are entitled to complain if they have real cause, but the original post in this thread was over the top, and parts of it seem invented. A three hour delay : yes, that can happen with any airline. Receiving little information about the delay? Yes, that nearly always happens, with every airline. One lost bag? Again, any airline. Nine lost bags, off the same flight which was delayed 3 hours? No, I don’t buy that one. How does the poster know that another bag-loser later got a call from the person who accidentally took his bag? Did these nine unfortunates swop details and keep in touch? Sounds unlikely in the extreme. In all my air travels I can recall only one airport terminal where there has EVER been a security guard checking bag tags, and that was NAIA Terminal 3 Manila (i.e. the Cebu Pacific terminal)! At least we got a very useful picture of the lost baggage claim form! Of course other airlines would not ask you to fill in a form if your bag was lost…….
Rachelle, you raise some valid points in your discussion, and also working for the company perhaps you can be a resource to the people reading this blog. It is also wonderful that you provided us with a summary of your life story., I am sure that your mother and Jesus are both proud of your accomplishments.
Rage and revenge are not in my motivations and only a perception of yours, but hey, if htat is whow you want to see my comments then fine, it is a free world (most parts anyway).
Please tell us what is the contact person email, and phone number for when baggage gets lost on an international flight and the person is stuck in a foreign city with no clothes or personal effects other than what they may have been lucky to include in their carry on baggage. Based on experience from someone close to me there was absolutely no avenue in CP customer service to get this resolved, and the travelsure through Malayan insurance was almost as bad, responding about ONE MONTH AFTERWARDS and so bad that the person gave up on trying to get any sort of compensation at all.
A contact number was provided by the helpful lost and found airport personnel, but NO ONE EVER ANSWERED. Calling the monkeys assigned at call centers proved also a complete waste of time, being placed on hold for extended periods before being disconnected, all while paying international call rates.
You see, my complaint is with the CUSTOMER SERVICE of CP that originates from mistakes made by ground handling staff. Don’t get me confused with the blog owner here who has his own experiences and issues with CP.
As far as telling your superiors about this site and the complaints here, I think that would be a great idea and I would encourage you to do so. If they wish to take legal action based on the comments made , it would also be welcome, since it would indicate that they are no longer interested to improve service levels but rather suppress another form of media.
God loves everyone, except for Bule, who still cannot understand the core argument.
Rachelle, you raise some valid points in your discussion, and also working for the company perhaps you can be a resource to the people reading this blog. It is also wonderful that you provided us with a summary of your life story., I am sure that your mother and Jesus are both proud of your accomplishments- yeah and i wasn’t supposed to say that only after you, saying that i didn’t have high individual thought???
Rage and revenge are not in my motivations and only a perception of yours,- all right if you say so.Well, good for you. I am also sorry for mistaking you with the blog owner of the post.
i am a flght attndant and those do not fall under our department, However, we do endorse our passengers to the ground staff correctly if he/she has other concerns. i dnt exactly know what happened btwn u and our grnd staff.i just hope you did not humiliated him?
i don’t know if that’s really the manner you talk, you just called our call center agents, monkeys? i feel blessed that i was not raised that way. your attitude seemingly drives out my patience and i would like to close this cnversation. Godbless
nway, God loves everyone, no exemption my friend. God loves you bule.
Actually the call center agents cannot be human how they act, surely, hence the derogatory referral as “monkeys”. You could substitute any animal of your preference with an IQ/EQ less than 15 with the word “monkey”.
Even if the areas of concern I raise are outside your departmental function, you as a self nominated spokesperson for CP are surely in a better position than us mere mortals to find the right department within the organization and notify them accordingly, out of your duty to Jesus to improve the world.
I appreciate your advice regarding humiliating ground staff, but this would be very unlikely, since I am an old woman, and do not fly with CP. I do however have people close to me that have experienced many troubles when dealing with CP, particularly on customer support, and I have taken it upon myself to verbalize their misfortune on this particular blog.
I woulds sincerely like to thank you for your time and effort in presenting your opinion and letting us know what a wonderful and loyal employee you have become of CP, what a blessed life you live as a disciple of Jesus Christ, and your major accomplishments academically in your short life young lady. Lets all pray that with time you can gain some wisdom to add to your personal attributes. Perhaps CP should employ you in their customer service department to deal with lost baggage complaints?
In closing, if god loved Bule he would have given a better head to think with, so then it logically must mean that god does not love him/her/it.
God bless everyone except for Bule.
Normal old women don’t call people ‘faggots’ just because they had an alternative opinion. If you are really elderly and female than you must have a few screws loose. Rachelle and Angel are clearly Filipinas. CP is a Filipino airline, and the large majority of passengers are Filipino, even on international flights. CP allows thousands of Filipino workers to travel home to see their families at affordable prices, in exchange for a lower level of service. If one or two foreigners who could have afforded to pay full cost airline prices aren’t happy about it, tough. You are not their customer base. I too can afford to pay full prices but I see no need to since CP have always given me good service, and I daresay I have flown with them more times than any of the rest of you (except for Rachelle, of course!). Oh well, at least my mother loves me …… (you’re not my mother, are you??)
Of course there are able minded women who have an opinion, even if you avoid them in your particularly dull life due to your deep psychological disorders. Just because god did not bless you with a properly working brain does not mean that all older females must have a screws loose, other than in your warped thought process.
Stating the mission of CP in your response is a pretty dumb ruse to divert the course discussion from POOR CUSTOMER SERVICE once a problem arises. Does it matter if I am a direct customer or not, if that is a circumstance that you can comprehend! Likewise does it matter if I am old or a female, or what hair color I have? Would it give more weight to my comments if I have less grey hair, or indeed no hair completely?
Some people in this world appear to have been hatched, and Bule, you perfectly fit that personality type. Now stand in the corner and be silent for fifteen minutes while you contemplate how to apologize to those people you frustrate on this blog with your BOANG comments.
God bless the whole world, including Rachelle Anne Lim Suarez in Pulpogan, Consolacion, but still with the exception of Bule.
Since you’re working in the company, you have some biases.
Didn’t say a word about ALL women, young or old. Just YOU. Not ‘those people’. Just YOU. ‘Have a screws loose’? You’re calling ME dumb? You are semi-literate at best.You accuse the CP customer service operatives of being monkeys with IQs less than 15 (even though they are just doing their (low paid) jobs to the best of their ability under adverse circumstances), but at least they made it into double figures, unlike yourself. I think you are spending too much time on this forum. Comparing lost bags and delayed flights to child abuse? You sound like a gibbering idiot.You should devote more of your attention to the numerous other cyber arguments you are no doubt embroiled in to spice up your sad life.
The more you blow hot air Bule, the more the world feels sorry for what you have become. A poor failed miserable mentally unbalanced person who get’s perverse enjoyment insulting the frail and weak of society.
Contrary to what you think, it is you who needs to get a life, and do something productive with your time to support your dependents rather than engaging in a lop sided debate here.
Clearly reading through other responses to your posts, the majority of people insinuate that you are “thick” by not understanding the point of discussion. I personally have a different view which leads along a path of deep psychological problems which need immediate medical attention.
Have you ever considered a frontal lobotomy, or electric shock treatment? :eek:
The fact that you equate this little forum with ‘the world’ tells a tale. YOUR world may revolve around petty online disputes, but most others have a life.
Tama ba yung page view stat nito….? Parang fake???
tama po yan. Hindi kasi unique. Kasali yung page refresh. Refresh this page 100x. May 100 views na agad.
@raymund, bagohan kalang ata sa blogging kc di mo kilala c jez!
Hi everyone!
if you would like to be a part of, and support a bigger initiative towards Cebu Pacific…
-please share your stories at; http://cebupacific.wikispaces.com/Forum
-and like our Facebook page; http://www.facebook.com/pages/Lets-make-Cebu-Pacific-better/134112533283276?v=photos#!/pages/Lets-make-Cebu-Pacific-better/134112533283276?v=wall
Just completed three more CP flights : Singapore-Cebu, Cebu-Clark, Manila-Saigon. Must be nearly 40 flights now. Everything fine as usual, on time, comfortable extra legroom seats, very cheap, acceptable service. Unfortunately they don’t fly Saigon-Singapore so I’ll have to use Tiger, who are not as good.
Lucky you, just like us family, we took CP on many occassion, boook our flight in a 6 month ahead, so as we get the ticket. We just did our manila-bangkok flight and lucky as I said no problem. Reading this forum, we made sure that all our bags are properly tag in color that we can spot it right away.
Just plain luck siguro kaya wala pa kaming problem with CP
Sad for anyone to loose baggage.All said and done Cebu pacific should be responsible.Baggage Lost and Found Department of Cebu pacific Manila is a total Mess.Go on Check it out.The pile up.Do any of your valid customer have any hope of getting back their found baggage!or one lie after another.Then its a Sorry!I’ll do my best to foward your baggage.Its a never ending story.Wake up Cebu Pacific and Deliver those Baggage to which ever part of the world your valid customer comes from.
Cebu Pacific is a company belongig to John Gokongwei.All his Businesses and companies are messy.
Yes, I really agree Mr. Paul with what you post. I experience it myself. I was a tenant of one of the Robinson Mall and I lost big amount of money in dealing with such company. Personnels are not equipped with proper etiquette in dealings with the people who patronize their business. Totally a mess.
Hi real,
Pls allow me to relate my experince with CP (the John Gokongwei’s co) I had booked my 2 return tickets about 2 years ago with CP Sing/Manila/Sing online. 2 days prior to my departure date i recived an email from CP stating the the subject flight is cancelled and we were scheduled for following day flight by CP.We refuse to accept as our transit PAL flight to Davao was an immediate connection.
CP then,replied that we are entitled for full refund asit was flight cancellation..
Its almost 2 years past but we got no refund.All our efforts failed even my personal visit to the CP office.
Its so sad i would spend this money to buy a laptop if i had not chosen CP.
So I made a wise chocie by selecting PAL for all my future flights..
I once booked PAL HK-MNL-HK. The flight was due to leave HK at 11am. I arrived at the gate at 10am and there was the plane already at the gate, so I thought great, on time. However it got to 10.45, then 11.00, then 11.15, no announcement of delay, no info at all. It was also noticeable that only a very small number of passengers had arrived for the flight. Eventually, after going to the reps at 11.30 to ask what was happening, there was an announcement saying that the 11.00 flight was cancelled due to ‘technical problems’, but great news : we could all be accommodated on the 6pm flight!!You can guess the rest : at 6pm we all boarded the same plane which had been sitting there all of that time, with no sign of any technicians repairing anything. Quite obviously, they had cancelled the 11am flight simply to save money because there were not enough passengers, so they made us wait 7 hours for the next flight. This is just to illustrate that you can be treated shabbily by ANY airline. At least with CP you get treated shabbily for a bargain price!!
This is very aweful. I experienced a long time wait with Cebu Pacific too. Scheduled 9am in the morning but plane took off at around 5pm. Tsk. I forgot the details. Your experience is very aweful. They do really suck. Tsk.
Hi, thank you for your post. You’ve helped me a lot.
I’m a pretty preoccupied backpacker and need to admit that I’m anal about my equipment. If there is one nuance that I highly dislike, it is when my tools break. This is why I always buy quality equipment to gear myself up and be prepared for most anything the dusty trail throws at me.
Cebu Pacific lost my baggage in favor of somebody else. They are not answering my calls nor giving me any feedback so I am building this site to let them know that big companies cannot just bully small people like us… at least not without a fight.
yes! cebu facific is most unsecured airlines regardless of baggage, i was also a victim of losing my baggage due negligence of employee or not checking correct claim tag at the arrival area, the same story the customer service did not answer my follow up call, so if somebody want to lose your baggage you can choose cebu pacific airlines.
I hope this thread is still active.
I never cared reading detail per detail the comments but I sure do read the post. Heck, what a relief – well, at least.
I took CP Flight 5J171 (Iloilo-Cebu) last December 14, 2010. I never had problems with my previous flights with this airline. As a regular flyer, I have observed that CP employees in the counter are not that friendly. But to care for that would be none of my concern because, just like Jez, I’m an economy class flyer. As a part of my job, I fly at least twice a month and as long as I get to cebu and back within schedule and my entire system and stuff are intact – I don’t give a damn care to CP customer service. Not until I this worst thing with the airline happened to me.
On the said flight, I was bringing three bags with me – a trolley, a backpack and a laptop bag containing two laptops and papers – a little lots of it. I thought it would be too inconvenient for me to hand-carry two bags so I decided to check-in my backpack. It got few t-shirts and some wires (laptop chargers).
I was aware that a Blackberry Bold 9700 was there in my backpack mixed up with the stuffs. The phone is securely enclosed in its leather jacket and thinking there are t-shirts there, I thought it’s ok checking in the bag and that no one would ever dare open it. The phone is issued by the company I work with. It just arrived last December 6, 2010 – yes, less than a month in my possession.
I arrive in cebu on time. Sorry Jez, but I was lucky to experience only few flight delays for the long time I have been flying with the Cheapest and most Unsecured airline in the WORLD. As usual, I waited for a while on the baggage claim area, spot my trolley and backpack, immediately flee from the airport since it’s almost 8 in the evening. I hired a card just outside the airport and while in there, I though I could spend the time checking the BB for games or send message using BBM. I was compelled to tell the driver to drive back to airport when I discover my BB wasn’t there anymore. I even emptied my backpack to make sure – but to no avail, the BB was gone.
B****sh_t!!! I almost uttered. Of all the places I expected to become a victim of thievery, it was Cebu Pacific that I expect the least.
What’s the difference? Your lost baggage would be a result of NEGLIGENCE of their employees – delivered your bags to wrong aircraft and stuff or so. But mine is a very clear instance that, indeed, Cebu Pacific employees are STEALING from their passengers. And they have good tastes.
I then called Cebu Pacific Hotline to report the matter. I was hopeful then that I’m going to have at least a rational explanation to what had happened – yes, I was that hopeful despite the odds.
I called the next day again and the agent told me to she’ll sure follow-up on the matter and personally forward it to their officers and should updates be ready, she’ll personally call me after 24 hours the most.
24 hours past, nobody did called me. I called them back, same story – promises made, promises broken. Days and weeks passed and until now, nobody called me. I even made a complaint using their online form and it replied to my e-mail with the reference number and saying “please give us 7 days to investigate your concern” and 7 days past, no feedbacks of whatsoever f****ing investigation they have made. Or are they?
I have now the certainty to conclude that CEBU PACIFIC are employing thieves. Yes, Razel, they do. I don;t mind if you mock me for generalizing but as a consumer, I have the right to express my disappointment to CEBU PACIFIC. For years, I knew that call center agents should underpromise and overdo a situation. But CEBU PACIFIC overpromise and did NOTHING, basically nothing of my concern. Yes, I’m an economical class flyer but being that did not strip me off my rights to complain.
I don’t know if this can reach to CP’s end for them to consider (when a black crow turns white maybe) but at least I found refuge to the INJUSTICE and discrimination I experienced with the airline employing CRIMINALS in white collars.
Thank you.
Hi…!
I would say that firstly u made a mistake buy checking in you BB and second is you did
securly lock your checkin bag.
Now, you shluld be happy that your backpack dint dissapear as an often occurance with CP.
Continue flying CP to experience more of this kind and to sharewith the public so that
we can take extra care…
I never fly CP since 2008.
PAL is best………..
Sel..
Hi George,
Thanks for sharing your horrible experience with CP.. Geezzz.. They are indeed employing thieves.
@Sel (philu2006 sp)
Yeah, I know I partly faulted by not taking my BB out my checked-in bag and for not securing it with a lock which I usually do. But come to think of it Ma’am/Sir, it would rather be usual to happen if my backpack was gone DUE TO NEGLIGENCE (allegedly) than to discover my BB was taken out from inside the bag. It makes a difference. Negligence is a different thing from STEALING.
There’s a thing called trust that I never lost with CEBU PACIFIC before this had happened to me. I was very exhausted after more than a week of working with numbers, details per details, that I never gave a damn care of taking that BB out since I was few minutes away before the counter closes. Now? I’ve got a new motto – “Never to trust CEBU PACIFIC”…
And oh, I have to tell you this. The next day after that thing happened to me, my co-managers from Gensan lost a baggage. Not that much. It’s only a big box of TUNA PRODUCTS. They checked it in in Gensan Airport and found it nowhere in Cebu. Absurd huh? I guess not – it was Christmas and could maybe still up to new year. Poor people from CEBU PACIFIC, they are really in need… Tsk tsk tsk… But the good thing with that one is that CEBU PACIFIC resolved it by paying the party… Yes, they paid them with 80 PESOS per kilo… The product roughly cost them at least a hundred and fifty per kilo… Not bad you think?
I just realized a lesson with this experience… Never to check-in my baggage again. Next time (since I cannot be sure not to fly with them again), I’ll be nagging if they will intercept my baggage and show to their face the form I filled out. I’m not gambling to lost another stuff… They would maybe take even coins if you’ll be to complacent…
CEBU PACIFIC should be reading this… Like owner, like employees indeed…
Yay. A friend of mine also lost a box of pomelo. Checked in, but never came out… :eek:
Cebu Pac is the worst!!! I booked my cousin (who is only around 10y/o) last March. Paid 3090 for it through Bancnet online. The following day, when i still have not received feedback from them, i called their office and that’s when i learned that the booking i made was not confirmed. What happened was i had to rebook my cousin for the same flight for more than 4k. About my refund, after 1 and a half months, cebupac finally replied and said that my money is for outright refund and that guest should just bring 2 valid IDs. so, went to the organic ticket office in Robinson’s Place Manila to claim my money,presented the email i received from cebupacteam as well as the screenshot of my account that was debited, but i was told i am not authorized to do so! imagine that! you waited almost 2 months for their reply (plus 4hours that day due to the very long que) and their reply is that i can’t get my money back because there’s no authorization! what’s the logic!?!?! ‘told them i was able to book and pay for the child without authorization and now that i’m getting MY money back, they’re now asking for authorization! MYGOSH!!! Plus, the girls who “assisted” (if that’s what they call it) me, were very bitchy and couldn’t even reply to me in a proper manner! The other gir’ls name is Angel. I was on the line from around 2pm until quarter to 7. called their office when i got home and i was told the same thing. told them that the child i book is actually from davao, so told her you mean i have to have them sent their IDs and authorization here and then send back their IDs after? really stupid for cebu pac to ask someone to do this! told them they should just return my money by transferring it back to my account, but they said it can’t be done! my goodness!!! this airline has no consideration or whatsoever!!! it was my money and yet they are giving me a hard time getting it back! i swear i am not going to book anyone with them anymore.
another thing, i had to book my child (11y/o) with them because my daughter will be travelling alone and unfortunately, she’s more familiar with cebupac so i really had to book her with them. paid for the 500 peso Unaccompanied Minor fee because I thought SOMEONE from them will be assisting my child, unfortunately, they let her carry her backpack all by herself and her guitar and no one even bothered to assist her and give her a cart so she wouldn’t have to carry her bag all the way! so can you imagine your child going through the same thing?!?!?! of course not!!!
so you guys should not really book anyone here!!! i swear i’ll go to other blogs where i could post this one again and again and again!
this is really unacceptable!!! people from CEBU PAC must pay full attention on the security. :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: ther
:???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???:
cebu pacific online booking fees is a lil bit misleading and unrealistic.I was about to place a reservation online but I decided to call them.I found out that the real price of the ticket is twice the amount of the online price.weew.
You don’t need to phone them to see that. Just go to the next step of the online booking process to see the actual price. This is the same with all budget airlines online booking, the ‘fare’ is only part of the total price. Especially if you are looking at a promotional fare : the actual total price to pay might be 3 times more than the ‘fare’ alone. But in any case, you will still guarantee that the total price payable on Cebu Pacific will be a lot lower than on a full service airline (and the service, of course, will also be a lot lower!).
E-mail I sent to cebu pacific customer service:
I tried to schedule a flight a couple of hours ago from CDO to MNL for my wife and child. When I input the date on the main page of cebu pacific, the date changed on the next page. I did not catch the date change until I purchased the ticket and read the itenerary. I tryed to change it online, but it sayed I need to contact cebu pacific customer service. I tried to cancel on-line with no luck either. I tried to call several times and the recording did not comprehend when I pushed the number requested. I changed phones and used a ceullar to see if it would make a difference. I had same results every time, listen to the recording and push #3. I booked a flight with another airline and tried to cancel by phone again. I finally got thru on about my 7th try. I spoke with Mr. Noah Dallardo and explained what has happened. He said the web site was working fine there but I walked thru here two times here in the US with him on the phone and it changed my date
from 2nov11 to 26nov11. There maybe a glich in the system I was so lucky to discover. Mr Dallardo told me there was no one there who can refund the full fare and I would have to request a refund by this e-mail. I have used cebu pacific many times in the past and have never had any problem. I ask that the full fare be refunded to my card and that you reply to my e-mail address.
Reply from cebu pacific customer service was a bulk e-mail with the rules of the flight reservation and to inform me there is no refund at all. Thank you cebu pacific for taking my money ($100+ and many international phone attemts) for nothing but stress in return. thank you thank you thank you
I will spend the rest of my life doing whatever I can legally to hurt this company over such a little thing like this which could have been easily taken care of.
.
Charles Marks
Complain directly to the Credit Card companies, and suggest that CP’s Merchant status with those companies should be revoked. They may learn FAST to provide ‘Customer Service’
My experiences with CP…
1) NEVER expect to get a refund. For anything.
2) NEVER trust their baggage handlers, destruction is fast!
3) NEVER try to get customer service to resolve issues
4) NEVER expect to get replies to ANY correspondence
5) NEVER expect on-time departures
6) ALWAYS hand-carry your bags. ALWAYS!
Come to think of it, fly Tiger or Jetstar, or take a boat
I tried too, to book online, a sponsored fare, for my 2 filipino Step-kids, but as soon as the website detected that the name on the credit card is not one of the travellers, crashhhhhhhhhhhhhhhhhhhh
locked UP!
The Credit Card is good, valid, and plenty $ for CP to try to theive…
Nor can you add extra persons to an existing booking…
What the Hell!!! Jetstar!!!!
Well, we ended up booking the flight from manila to Singapore with Jetstar….
Smooooooooooooooth as silk, and just $US30 each, and paid with an Aussie credit card for 3 Filipino travellers, nooooooooooo problem!
Even the In-cabin service was reported as superior.
But… the return trip, with CP was, well, the opposite.
Late departing Singapore cos they were fooling around with paperwork and missed their slot, Check-in was a hassle, they went for the Jugular with excess luggage, and noo, u cant pay at the checkin counter, no, over there at the payments counter…
Ay Nakul! What a way to run an airline!
No Wonder Jetstar and others are growing so much as people find out how bad CP really are…
HI TO MY FELLOW COUNTRY MEN!
I LOST MY BAGGAGE TOO LAST DEC. 19 FROM HK TO MNL.
, AS USUAL AS WHAT YOU’VE EXPERIENCED ABOUT THE IRRESPONSIBILITY OF ALL THE STAFF OF CUSTOMER SERVICE AS WELL AS THE MANAGEMENT OF CEBU PACIFIC. ALMOST TWO MONTHS FOLLOWING UP, NO REPLY AT ALL TILL I DECIDED TO COMPLAIN THEM TO MR. TULFO. AFTER 2 DAYS, I RECEIVED A CALL FROM CEBU PACIFIC APOLOGIZING & COORDINATING TO SETTTLE THE LOST BAGGAGE AND WILL UPDATE ME WHAT WILL BE THE OUTCOME. I KEEP ON SENDING E-MAIL TO CEBU PACIFIC FOR ALMOST 3 WEEKS NO FEEDBACK AT ALL! FEB. 3, 2012 I SENT MY COMPLAIN TO D.T.I THANKS GOD, HE HEARD MY PRAYER, FEB. 6, 2012, DTI REPLIED MY COMPLAIN. WITH THE HELP OF THE DTI , COORDINATING TO ALL CONCERN PERSON , MY COMPLAIN WILL NOT BE RAISED. THE CASE IS STILL ON GOING. THAT’S ALL FOR NOW ,WE’LL UPDATE YOU ONCE IT SETTLE.
IF YOU HAVE A PROBLEM ABOUT THIS COMPANY, DON’T JUST SET ASIDE, FIGHT FOR IT SO THAT THEY WILL LEARN TO BE RESPONSIBLE FOR THEIR PASSENGER. JUSTICE WILL PREVAIL.
IF THEY ARE NOT BOTHERING YOUR COMPLAIN, YOU CAN FILE YOUR COMPLAIN AGAINST CEBU PACIFIC TO THIS E-MAIL: [email protected]
[email protected]
[email protected] [email protected]
OR YOU MAY CALL THIS NO: Tel. no.: 851.6911, 852.8967,
853.6762
HOPE IT WOULD BE HELPFUL ALL THIS INFORMATION THAT I GAVE AND IT WON’T HAPPEN AGAIN TO OUR KABABAYAN:wink:
Hi treschia,
Thanks for sharing! Sakin napabayaan ko na. I got tired of calling them and sending e-mails again and again… Tsk tsk tsk… Kung hindi pa kay tulfo or sa DTI, di sila gagawa ng aksyon.
hi all,
For your information if u call CP a budget airline then u had made a mistake. The aren’t budget airline. they rip you off in the pretext of a Budget carrier
today (22.2.12) i checked for fair to manila/Beijing/manila Just one way to Beijing was peso 19500/- just one way i think its abt closer to 450usd.
I log on to Philippine airline for online fairs and got my eticket return for USD.308 (Manila/Beijing/Mania)
So take note always keep CP as your last option only
Regards
Check out Jetstar…
Rude behavior is a common of Gokongwei’s employees such as Cebu Pacific’s. Do you know why? Because they pressure and stress their employees to perform excellent, but not on customer service, instead, on master service(master=boss/Gokongwei).
Thank goodness, I resigned from one of his companies before my behavior changes from being nice to being rude to other people.
para po sa may ari ng cebu pacific..bantayan nyo po mga tauhan nyo dyan sa manila inernational airport ticketing booth at check in booth at security guard…magkasabwat po ang mga yan sa bayaran ng baggage.walang resibo na ibinibigay.ika nga under the table pra lng mkalusot yung bagahe ko.kasi mas malaki daw mabayaran ko pag titimbangin yung bagahe.kaya humingi ng pera yung tauhan nyo sa ticketing booth sa akin pra ma free nalang daw yung 30kilos ko.pero ng exist pa rin ako ng 10 kilos hiningan ako ng bayad dun sa check in booth…kawawa naman yung may ari ang yumayaman sa bayad ng bagahe yung lang mga employee niya.
You got billed for overweight luggage, no receipt given and you believe that the staff kept the payment, to share with the security checker? Maybe because Gokongwei pays them peanuts…
m