Cebu Pacific: The Cheapest and Most Unsecured Airline Company!
Got time to spare? Why not board a Cebu Pacific Flight and enjoy the long waiting time. Cebu Pacific’s legendary flight delay promos — Flight 5J 965, Manila to Davao, delayed once, delayed twice, and delayed thrice. Flight 5J 972, Davao to Manila, delayed for 3 hours. Now , i need not to elaborate more on their flight delay promos because you have to experience it yourself to fully appreciate it.
What I want to share with you here is my unforgettable adventure with their bonus surprise feature on the Arrival Department.
4:50 PM Manila time, 5J972 was scheduled to depart but for some reason it was moved to 7:40 PM. For two straight hours all of us clueless passengers waited earnestly for the ‘go’ signal for boarding while the staffs and crews kept their mouth shut. At 7:00PM, it was finally announced that the flight schedule was moved to 7:40PM. We wonder why it took so long to make the announcement. For those who didn’t bother to take a bathroom break in fear of being left behind finally got up but only a few seconds late after soiling themselves. Around 10:00 PM, flight 5J 972 arrived safely in Manila. Cebu Pacific is Always on Time eh? Yeah right!
Upon arrival, I went to the baggage claiming area. I stood there for 10 minutes but was unable to spot my baggage. I waited for another 20 minutes but still my beloved baggage was nowhere to find. Heck, I persisted and another 30 minutes went by without any signs or traces of my baggage. After another hour, all baggages were claimed. The baggage area was clear and empty. My baggage, together with 9 other passengers’, were a no-show.
Magic? No! Scientific Explanation? The baggage was simply lost or delivered to the wrong air craft due to the negligence of the employees assigned in Cebu Pacific’s departure area. Or maybe, the security guard in the check-out booth didn’t check the bags that were coming out from inside the Airport. The tags were not monitored. The security was not that tight compared to the departure area of Cebu Pacific.
Now, some of my valuables were gone because I trusted the cheapest and most unsecured airline company. I know this sucks. Some of you might think I got what I paid for. I took the risk of choosing Cebu Pacific as my Airline choice. The other 9 passengers were also helplessly mad at Cebu Pacific’s security management.
Oh but one of the passengers was lucky enough to receive a call from an anonymous passenger claiming that he brought home a bag that isn’t his. He then called Cebu Pacific and was directed to him. So just how secure is Cebu Pacific’s arrival department? It is almost below 0. It’s security system is poor and pathetic.
Another evidence is the magical disappearance of the security guards during closing hours. So there is no one left to check the baggages during closing hours eh? Thieves can conveniently go in and out from the Airport because nobody checks the baggages anymore!
So what I did next was I reported my missing baggages. After reporting, they will require you to fill up this stupid form and wait for 7 days.
They gave me these numbers: 853-9872, 556-4687, and 09228173470, so that I can follow up my case, but to no avail. The numbers they gave me was gibberish. One of the numbers can’t be reached, the other two didn’t answer my calls. I also contacted the Cebu Pacific’s Lost Baggage Customer Service E-mail using the contract form in their website, but until now no one answered my e-mails.
I know they will not mind about my case because I’m just an Economy Class Passenger and I’m not powerful enough to claim back what I’ve lost. I think If I’m rich enough or VIP enough through the eyes of Cebu Pacific, they will gladly assist me with my dilemma. But I’m nothing, I’m just a lowly jobless slacker that blogs to make a living.
So a message to all snatchers and those who plan to steal “Just head on to Cebu Pacific’s arrival area and claim as much free stuffs as you want. You’ll never whats inside until you open it. Enjoy your free gifts from Cebu Pacific. All you have to do is to choose a bag that you want, then remove the label. Once you removed the label, you can freely claim it as your baggage! Yep! So easy eh? So if you are planning to grab some stuff that’s not yours without anyone noticing you, just proceed to Cebu Pacific Arrival Area, NAIA 3. You can also get inside even if you’re not a passenger because security guards outside will not ask you for a ticket or any verification that you are a passenger. Just tell them that you left something inside. Wait until the automatic baggage handler turns on. Once it has turned on, the passengers can then claim their baggages. The baggages will be put randomly in the baggage handler, then just pick the bag that you want. Once you have the bag of your choice, you can get it and put it in your push cart. Once you have it in your push cart, it’s 100% yours!”
If you want to know about the Cheapest Airline Company in the Philippines, here are some very interesting posts:
1. Cebu Pacific You’re So Daing! by Market Manila
2. Failed Cebu Pacific e-Ticketing by Yugatech
3. Cebu Pacific Sucks and Cebu Pacific Airline is Evil by Pinoy Tux
4. Cebu Pacific: Always on Time or Always Delayed? by Mailyn Shari
5. Cebu Pacific Sucks by Panic Queen
6. Cebu Pacific Sucks by Epinions
7. Usability Fail (Cebu Pacific Air) by Life in Cebu
8. Cebu Pacific Fail by Markku Seguerra
9. Cebu Pacific’s Very Poor Services by Trip Advisor
10. Is Cebu Pacific Hoodwinking its Passengers? by Lattex
11. My Cebu Pacific Experience by Marhgil Macuha
12. The Cebu Pacific Experience by Aileen Apolo
13. Cebu Pacific Sued for Violating Republic Act 7610 Adishree Aishwarya
There were thousands or maybe millions of posts around the web regarding how awesome Cebu Pacific was. If I link them all up here, it will take me a week. So if you want to know more about Cebu Pacific, Google can help.
Tags: Airline Company, Cebu Pacific, Philippines, Rants, Reviews, Thieves
January 28th, 2010 at 4:36 am
hey! i’m a loyal passenger of cebupac for years now because of their unmatchable seat sale. lucky me, i never experience delayed flights in different domestic destination. lahat ng plane nila maayos at bago naman. mas friendly ang FAs nila compared to PAL. also, let us not forget the security in the airport is not from cebu pac, they’re airport personnel. going in and out of airport regardless of airline passengers dumadaan sa security personnel, so i think they’re not from cebu pac.
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Adrian Reply:
January 28th, 2010 at 11:12 am
ofcourse I know! did i mentioned that i was one of the first few people who got out of the imgration?
and to add up, i saw the first luggage that came out of the conveyor up to the last luggage.
well facinating my luggage didn’t came out so i asked the staff if there are still luggage left.
staff said all has been unloaded.
after filling out the CEBU pac form (image above).
there’s no support call from them?
sana man lang tulungan ka i trace kung anu na, e wala e bulok nga!
I hope u wont exprience what i exprienced. if it will (i hope not) i wish you good luck!
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January 21st, 2010 at 8:00 am
sobra bad trip customer service dyan! nung nawala ung luggage namin. the staff in budget terminal singapore asked us to fill out the same form as above. but walang contact number to follow up? and wala rin kumokontak sakin, d mo alam kung babalik pa ung luggage mo or hindi na. nakakaparanoid. mas kakawa naman ung mga may impt documents sa loob ng luggage, tapos nawala sa katangahan ng CEBU PAC staff. On the positive side, iniisip ko nalang na atleast ung luggage namin na nawala puro delata lang ang laman. walang kuwenta support dyan sa CEBU Pac. you’ll understand and know the feeling kung mangyayari sa inyo ngyari sakin. super BULOK CEBU PAC!!!! bwisit! ayusin nyo service nyo.
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January 14th, 2010 at 3:05 am
THE WORST AIRLINE EVER! they’ll say that their tickets are cheap?! hell, they’re gonna get your money in different ways. No food, not enough space inbetween seats (only built for dwarfs), people will drain your money at the airport palang before you even get on the plane! (this was just last week). THERE’S MORE COMPLAINTS ABOUT THIS HORRIBLE AIRLINE! not giving their money back, cancelling flights and always delayed..etc.
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January 9th, 2010 at 10:32 am
[...] Cebu Pacific has issued a written public apology for disrespecting and humiliating Stella Santos and her [...]
January 9th, 2010 at 4:48 am
Yesterday 8th Jan 2010 my girl friends flight from Legaspi to Manila was cancelled and also the flight previous to hers for no apparent reason - the planes apparently never left Manila in the first place as there were none on the tarmac in Legaspi. As a result of this she could not catch a Qantas flight last night to Australia and it has cost me $1250 AUD to rebook her flight for tonight. The Philippines “monkey business” never seems to cease and I am extremely annoyed at this extra cost to me .At this very moment she has a ticket for the Cebu flight at 14.10 and I can only pray that this plane takes off. Also in late Dec 09 I had to cancel 3 itineraries that I had booked with Cebu Pacific approx 7 to 14 days notice being given to Cebu and I was charged p7802 out of p15709 cancellation costs and have to wait up to 120 days to MAYBE see the refund on my credit card. I fully expect to have to chase Cebu for this money as a previous refund due to me in April 09 for approx p1200 was never honoured. FLY CEBU PACIFIC AT YOUR OWN PERIL
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jehzlau Reply:
January 9th, 2010 at 10:45 am
Whoaa.. watta terrible experience.. tsk tsk tsk… Pero Cebu Pacific won’t mind about it naman. Di tayo papansinin nun. Unless si Bill Gates sasakay sa Cebu Pacific. Hehehe. Pero hindi mangyayari yun eh. Di sasakay si Bill Gates sa cheap at sira sirang plane. hehehe
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January 7th, 2010 at 11:30 am
Napaka bad experience naman ‘yan..ganyan na ba talaga ang cebu pacific? parang ayoko na ring sumakay d’yan..
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jehzlau Reply:
January 9th, 2010 at 10:46 am
sakay ka lang. Pag walang nangyari, consider yourself one of the few lucky people in the world na walang bad experience sa cebu pacific. hehehe
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joid Reply:
January 19th, 2010 at 8:58 am
i had a great flight with cebu pacific but not their ticketing office. most of their staff are bobo!
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joid Reply:
January 19th, 2010 at 9:03 am
super bobo!!!
Diego Reply:
January 21st, 2010 at 1:14 pm
Lately we had not meet any problems with cebu pacific flight- yes of course the staff are bobo indeed, especially in coron were they charge us 100php for every single excess kilo.
There one time when we went to bacolod, 5 of us, we came early at the terminal-3 to get the sequence seat we need, but to our surprise all seat were taken and the flight were already full. We have to take the next flight which is in the afternoon -to compensate us, they gave us a free round trip ticket valid for one year to any destination in the philippines. Do you guys consider us lucky ?? I think not. Certainly they need to improve the service of thier ground staff…
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January 6th, 2010 at 4:01 pm
I would like to relate here my experience. I and my friend purchased online tickets using our credit cared about a year ago.
I received an email stating that the subject cebu pacific flight from Singapore to Clark was canceled and we were rescheduled to the next days flight. We had to refuse as we have already booked PAL flight the next day to cdo.
We immediatly received a reply that we are entitled for a 100% refund which will be credited to our credit card accounts. We had to purchase Tiger airways to travel to clark the same day.
I hve been calling them for refund on several occassions i even visited their office and was inform that cebupacific has already credited the refund a week ago to wait to check my statement.
Its more than a year now .We never got the refund and have now dropped the idea of going behind these guys and wasting more money and time.
I would like point out here about the article of my friend who lost his baggage and couldn’t claim as he was poor.
I happen to read the book John L.Gokongwei Jr.(The Path of Entrepreneurship) This guy is the chairman of Cebu Pacific airlines who started his carrier as a peanut seller which her mom
use to make it at the backyard for their living.
I think he would have made is money by cheating fellow passenger like you and me.
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January 5th, 2010 at 9:36 am
yah! ur absolutely right! this CEBU PACIFIC really SUCKS!!! they were implementing a strick policy but when it comes to their lapses a BIG WHAT??? their is delayed flights, missing baggage, blah!..blah!..blah!…if your late ur not permitted to board! ok fine! but what about delayed flight??…not only once but several times..yah its unevitable but atleast you should be doin something to payback clients wasted time because of your stupidity!!!
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Bule Reply:
January 31st, 2010 at 8:03 am
I’ve just completed my 20th flight with C.P.,absolutely fine, cheap, extra legroom seat for next to nothing…. The worst thing that’s happened was a one hour delay.If you are going to complain about no free food, than why are you flying with a budget airline? NONE of them give free food! Extra legroom seats are always available, because most people are too cheapskate to pay the little extra.Food is also very cheap if you want it.Suits me fine.
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January 5th, 2010 at 9:11 am
Since years I fly with Cebu Pacific and until now I had never a problem. Once they had to reschedule a domestic flight in case of a Taifun for unknow time. I asked for cancel the flight. they agreed, arranged my checked-in baggage within 20 minutes, paid back the Terminal Fee and after 6 weeks I also get back the two ticket fees to my credit card. Delays in case of security is always ok. The Seatspace is always better the Ryanair and Easyjet. Cebu Pacific makes a good and secure impression. (New Airplanes, Clean, no damages, etc.)
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December 30th, 2009 at 9:36 pm
[...] time 4. Invented the Blue Stickman Puzzles 5. Wrote an article about the cheapest Airline company: Cebu Pacific 6. Got my passport 7. Had a vacation outside the Philippines for the first time 8. Featured on [...]