Cebu Pacific: The Cheapest and Most Unsecured Airline Company!
Got time to spare? Why not board a Cebu Pacific Flight and enjoy the long waiting time. Cebu Pacific’s legendary flight delay promos — Flight 5J 965, Manila to Davao, delayed once, delayed twice, and delayed thrice. Flight 5J 972, Davao to Manila, delayed for 3 hours. Now , i need not to elaborate more on their flight delay promos because you have to experience it yourself to fully appreciate it.
What I want to share with you here is my unforgettable adventure with their bonus surprise feature on the Arrival Department.
4:50 PM Manila time, 5J972 was scheduled to depart but for some reason it was moved to 7:40 PM. For two straight hours all of us clueless passengers waited earnestly for the ‘go’ signal for boarding while the staffs and crews kept their mouth shut. At 7:00PM, it was finally announced that the flight schedule was moved to 7:40PM. We wonder why it took so long to make the announcement. For those who didn’t bother to take a bathroom break in fear of being left behind finally got up but only a few seconds late after soiling themselves. Around 10:00 PM, flight 5J 972 arrived safely in Manila. Cebu Pacific is Always on Time eh? Yeah right!
Upon arrival, I went to the baggage claiming area. I stood there for 10 minutes but was unable to spot my baggage. I waited for another 20 minutes but still my beloved baggage was nowhere to find. Heck, I persisted and another 30 minutes went by without any signs or traces of my baggage. After another hour, all baggages were claimed. The baggage area was clear and empty. My baggage, together with 9 other passengers’, were a no-show.
Magic? No! Scientific Explanation? The baggage was simply lost or delivered to the wrong air craft due to the negligence of the employees assigned in Cebu Pacific’s departure area. Or maybe, the security guard in the check-out booth didn’t check the bags that were coming out from inside the Airport. The tags were not monitored. The security was not that tight compared to the departure area of Cebu Pacific.
Now, some of my valuables were gone because I trusted the cheapest and most unsecured airline company. I know this sucks. Some of you might think I got what I paid for. I took the risk of choosing Cebu Pacific as my Airline choice. The other 9 passengers were also helplessly mad at Cebu Pacific’s security management.
Oh but one of the passengers was lucky enough to receive a call from an anonymous passenger claiming that he brought home a bag that isn’t his. He then called Cebu Pacific and was directed to him. So just how secure is Cebu Pacific’s arrival department? It is almost below 0. It’s security system is poor and pathetic.
Another evidence is the magical disappearance of the security guards during closing hours. So there is no one left to check the baggages during closing hours eh? Thieves can conveniently go in and out from the Airport because nobody checks the baggages anymore!
So what I did next was I reported my missing baggages. After reporting, they will require you to fill up this stupid form and wait for 7 days.
They gave me these numbers: 853-9872, 556-4687, and 09228173470, so that I can follow up my case, but to no avail. The numbers they gave me was gibberish. One of the numbers can’t be reached, the other two didn’t answer my calls. I also contacted the Cebu Pacific’s Lost Baggage Customer Service E-mail using the contract form in their website, but until now no one answered my e-mails.
I know they will not mind about my case because I’m just an Economy Class Passenger and I’m not powerful enough to claim back what I’ve lost. I think If I’m rich enough or VIP enough through the eyes of Cebu Pacific, they will gladly assist me with my dilemma. But I’m nothing, I’m just a lowly jobless slacker that blogs to make a living.
So a message to all snatchers and those who plan to steal “Just head on to Cebu Pacific’s arrival area and claim as much free stuffs as you want. You’ll never whats inside until you open it. Enjoy your free gifts from Cebu Pacific. All you have to do is to choose a bag that you want, then remove the label. Once you removed the label, you can freely claim it as your baggage! Yep! So easy eh? So if you are planning to grab some stuff that’s not yours without anyone noticing you, just proceed to Cebu Pacific Arrival Area, NAIA 3. You can also get inside even if you’re not a passenger because security guards outside will not ask you for a ticket or any verification that you are a passenger. Just tell them that you left something inside. Wait until the automatic baggage handler turns on. Once it has turned on, the passengers can then claim their baggages. The baggages will be put randomly in the baggage handler, then just pick the bag that you want. Once you have the bag of your choice, you can get it and put it in your push cart. Once you have it in your push cart, it’s 100% yours!”
If you want to know about the Cheapest Airline Company in the Philippines, here are some very interesting posts:
1. Cebu Pacific You’re So Daing! by Market Manila
2. Failed Cebu Pacific e-Ticketing by Yugatech
3. Cebu Pacific Sucks and Cebu Pacific Airline is Evil by Pinoy Tux
4. Cebu Pacific: Always on Time or Always Delayed? by Mailyn Shari
5. Cebu Pacific Sucks by Panic Queen
6. Cebu Pacific Sucks by Epinions
7. Usability Fail (Cebu Pacific Air) by Life in Cebu
8. Cebu Pacific Fail by Markku Seguerra
9. Cebu Pacific’s Very Poor Services by Trip Advisor
10. Is Cebu Pacific Hoodwinking its Passengers? by Lattex
11. My Cebu Pacific Experience by Marhgil Macuha
12. The Cebu Pacific Experience by Aileen Apolo
13. Cebu Pacific Sued for Violating Republic Act 7610 Adishree Aishwarya
There were thousands or maybe millions of posts around the web regarding how awesome Cebu Pacific was. If I link them all up here, it will take me a week. So if you want to know more about Cebu Pacific, Google can help.
Tags: Airline Company, Cebu Pacific, Philippines, Rants, Reviews, Thieves
July 9th, 2010 at 4:41 am
Sad for anyone to loose baggage.All said and done Cebu pacific should be responsible.Baggage Lost and Found Department of Cebu pacific Manila is a total Mess.Go on Check it out.The pile up.Do any of your valid customer have any hope of getting back their found baggage!or one lie after another.Then its a Sorry!I’ll do my best to foward your baggage.Its a never ending story.Wake up Cebu Pacific and Deliver those Baggage to which ever part of the world your valid customer comes from.
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June 29th, 2010 at 8:59 am
Hi everyone!
if you would like to be a part of, and support a bigger initiative towards Cebu Pacific…
-please share your stories at; http://cebupacific.wikispaces.com/Forum
-and like our Facebook page; http://www.facebook.com/pages/Lets-make-Cebu-Pacific-better/134112533283276?v=photos#!/pages/Lets-make-Cebu-Pacific-better/134112533283276?v=wall
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Bule Reply:
July 5th, 2010 at 2:55 pm
Just completed three more CP flights : Singapore-Cebu, Cebu-Clark, Manila-Saigon. Must be nearly 40 flights now. Everything fine as usual, on time, comfortable extra legroom seats, very cheap, acceptable service. Unfortunately they don’t fly Saigon-Singapore so I’ll have to use Tiger, who are not as good.
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Diego Reply:
July 8th, 2010 at 6:47 pm
Lucky you, just like us family, we took CP on many occassion, boook our flight in a 6 month ahead, so as we get the ticket. We just did our manila-bangkok flight and lucky as I said no problem. Reading this forum, we made sure that all our bags are properly tag in color that we can spot it right away.
Just plain luck siguro kaya wala pa kaming problem with CP
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June 28th, 2010 at 6:14 pm
Tama ba yung page view stat nito….? Parang fake???
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jehzlau Reply:
June 28th, 2010 at 9:25 pm
tama po yan. Hindi kasi unique. Kasali yung page refresh. Refresh this page 100x. May 100 views na agad.
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Rodel Reply:
June 29th, 2010 at 11:45 am
@raymund, bagohan kalang ata sa blogging kc di mo kilala c jez!
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June 21st, 2010 at 9:15 pm
i think an educated person with high morale would not do this one. There are things which happen beyond human’s control and i don’t think cebu pacific has to be blamed for everything that you have experienced. Ceb pac has been trying their very best to give out promos, that is for the benefit of the people who would want to save at the same time, fly to their chosen destinations. Their employees were always asked to adhere on the standard service and i don’t think that a negligence(if there really is) of one person is a fault of the entire company. no matter how progressive a company is, each individual is created uniquely by God with varied beliefs and actions. If you fly often times, the more that you should know that delays could happen to any other airline because we are not God, we can’t control everything such as weather conditions. Besides, did you bother to know the reason of the delay? because you didn’t include that in your blog, i just noticed. well, goodluck to you.may you move on with that experience, let go of it, because you are just ruining yourself, with that presence of rage. you think you are ruining the name of the company?? the company is well- established already,majority of the people have been expressing their gratitude over the services ceb pac has been giving them. i will just pray for you. Godbless
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Will Reply:
June 22nd, 2010 at 12:25 pm
I humbly disagree and see no reason why there should not be public discussion on a company that does not provide the expected customer service when problems arise.
It is the cover up of problems that breeds contempt just like the recent blow up on pedophile priests around the world.
Should we sweep this under the carpet as well like the church has been doing for decades??
Hide everything behind the name of god and all will be happy….. NOT.
The internet and forums such as this provide a valid mechanism for individuals to raise their concerns when they have not been provided an adequate avenue through normal process.
To indicate such a forum should not exist and close the avenue of individual expression is tantamount to censorship of the highest degree, and a blow to civil liberties.
Please continue praying, but I suggest it should be directed towards those who really need some help, like the poor victims of priests, the starving of this world, those victims of war and conflict, or perhaps even yourself to be blessed with the ability of higher level individual thought.
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CrappyExcuse Reply:
June 22nd, 2010 at 7:29 pm
well said. +1 to you bro.
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Rachelle Suarez Reply:
June 23rd, 2010 at 11:09 pm
first, i did not say that there should not be any public discussion on your concern with cebu pacific. I don’t know where you got that. I said: n educated person with high morale would not do this one. why did i say that?
well, there were lots of filthy words which you have mentioned, inviting the snatchers to go to naia 3 to get bags which they do not own?saying that it is already a free gift from cebu pacific?If the snatchers have read your blog, you have helped them a lot. i am not inventing things in here, peruse you paragraph:
So a message to all snatchers and those who plan to steal “Just head on to Cebu Pacific’s arrival area and claim as much free stuffs as you want. You’ll never whats inside until you open it. Enjoy your free gifts from Cebu Pacific. All you have to do is to choose a bag that you want, then remove the label. Once you removed the label, you can freely claim it as your baggage! Yep! So easy eh? So if you are planning to grab some stuff that’s not yours without anyone noticing you, just proceed to Cebu Pacific Arrival Area, NAIA 3. You can also get inside even if you’re not a passenger because security guards outside will not ask you for a ticket or any verification that you are a passenger. Just tell them that you left something inside. Wait until the automatic baggage handler turns on. Once it has turned on, the passengers can then claim their baggages. The baggages will be put randomly in the baggage handler, then just pick the bag that you want. Once you have the bag of your choice, you can get it and put it in your push cart. Once you have it in your push cart, it’s 100% yours!
second, i agree that it should not be taken under the carpet. and that event in the church? i am a born again christian though.
third, in your response, you seemed to care for those who really need some help, like the poor victims of priests, the starving of this world, those victims of war and conflict, while in you heart you have that rage wanting to explode and revenge? after all, why did you make such comments i do not see any other motive/ intention. but anyway, i have been praying for those, that is given already and need not to be reminded.
fourth, since you love public discussion, yeah it is all right to narrate what happened to you but to give out those filthy comments and insulting the company seemingly appear unnecessary. and yes, this is a public discussion, i just posted a reply and as you said “you humbly disagree”. i do understand. well i just pointed that the entire cebu pacific should not be blamed if you had that encounter with the employees. remember the law of mathematics? a part does not represent the whole.
fifth, you said:”or perhaps even yourself to be blessed with the ability of higher level individual thought” my reply: what do you exactly mean by higher individual thought? is it seen by the degree you have gotten? by the filthy and insulting words you said? on how well you answer every comments on your blog? Well, as for me, a high individual thought is not seen by the things i have mentioned, it involves the heart of a person, it has passion, a person who has that high individual thought does not become reactive. Covey said in his book, “7 habits of highly effective people”: we cannot control the situations in our lives, but we can control one thing, that is our reaction towards it. it is either you become pro-active or reactive. what are you then? that experience of yours has already transpired. st. Paul even said, press on, and see what lies ahead.
lastly, it was as if you were saying that i am not blessed with higher individual thought.
by the way you are talking to a 20 yrs old woman, who finished a bachelor of science major in nursing, took and passed the nursing licensure examination at the age of 19, currently a flight attendant of the company which you have just insulted. and yes, this is one of my hobbies, to read comments about cebu pacific, i am not being paid for this nor does the company know about this, but i am proud to say that i have that heart, that is the reason why i am doing this. and with that don’t you worry because i won’t copy every insulting word you said in your blog and i won’t report you to the company either because i don’t want you to be suit, with the case of libel. perhaps, this may be my last response, let go of your experience, and respect everyone!
thank you very much, Godbless.
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Bule Reply:
June 24th, 2010 at 7:29 am
People are entitled to complain if they have real cause, but the original post in this thread was over the top, and parts of it seem invented. A three hour delay : yes, that can happen with any airline. Receiving little information about the delay? Yes, that nearly always happens, with every airline. One lost bag? Again, any airline. Nine lost bags, off the same flight which was delayed 3 hours? No, I don’t buy that one. How does the poster know that another bag-loser later got a call from the person who accidentally took his bag? Did these nine unfortunates swop details and keep in touch? Sounds unlikely in the extreme. In all my air travels I can recall only one airport terminal where there has EVER been a security guard checking bag tags, and that was NAIA Terminal 3 Manila (i.e. the Cebu Pacific terminal)! At least we got a very useful picture of the lost baggage claim form! Of course other airlines would not ask you to fill in a form if your bag was lost…….
Will Reply:
June 24th, 2010 at 10:05 am
Rachelle, you raise some valid points in your discussion, and also working for the company perhaps you can be a resource to the people reading this blog. It is also wonderful that you provided us with a summary of your life story., I am sure that your mother and Jesus are both proud of your accomplishments.
Rage and revenge are not in my motivations and only a perception of yours, but hey, if htat is whow you want to see my comments then fine, it is a free world (most parts anyway).
Please tell us what is the contact person email, and phone number for when baggage gets lost on an international flight and the person is stuck in a foreign city with no clothes or personal effects other than what they may have been lucky to include in their carry on baggage. Based on experience from someone close to me there was absolutely no avenue in CP customer service to get this resolved, and the travelsure through Malayan insurance was almost as bad, responding about ONE MONTH AFTERWARDS and so bad that the person gave up on trying to get any sort of compensation at all.
A contact number was provided by the helpful lost and found airport personnel, but NO ONE EVER ANSWERED. Calling the monkeys assigned at call centers proved also a complete waste of time, being placed on hold for extended periods before being disconnected, all while paying international call rates.
You see, my complaint is with the CUSTOMER SERVICE of CP that originates from mistakes made by ground handling staff. Don’t get me confused with the blog owner here who has his own experiences and issues with CP.
As far as telling your superiors about this site and the complaints here, I think that would be a great idea and I would encourage you to do so. If they wish to take legal action based on the comments made , it would also be welcome, since it would indicate that they are no longer interested to improve service levels but rather suppress another form of media.
God loves everyone, except for Bule, who still cannot understand the core argument.
Rachelle Suarez Reply:
June 24th, 2010 at 11:13 am
Rachelle, you raise some valid points in your discussion, and also working for the company perhaps you can be a resource to the people reading this blog. It is also wonderful that you provided us with a summary of your life story., I am sure that your mother and Jesus are both proud of your accomplishments- yeah and i wasn’t supposed to say that only after you, saying that i didn’t have high individual thought???
Rage and revenge are not in my motivations and only a perception of yours,- all right if you say so.Well, good for you. I am also sorry for mistaking you with the blog owner of the post.
i am a flght attndant and those do not fall under our department, However, we do endorse our passengers to the ground staff correctly if he/she has other concerns. i dnt exactly know what happened btwn u and our grnd staff.i just hope you did not humiliated him?
i don’t know if that’s really the manner you talk, you just called our call center agents, monkeys? i feel blessed that i was not raised that way. your attitude seemingly drives out my patience and i would like to close this cnversation. Godbless
nway, God loves everyone, no exemption my friend. God loves you bule.
Will Reply:
June 24th, 2010 at 12:05 pm
Actually the call center agents cannot be human how they act, surely, hence the derogatory referral as “monkeys”. You could substitute any animal of your preference with an IQ/EQ less than 15 with the word “monkey”.
Even if the areas of concern I raise are outside your departmental function, you as a self nominated spokesperson for CP are surely in a better position than us mere mortals to find the right department within the organization and notify them accordingly, out of your duty to Jesus to improve the world.
I appreciate your advice regarding humiliating ground staff, but this would be very unlikely, since I am an old woman, and do not fly with CP. I do however have people close to me that have experienced many troubles when dealing with CP, particularly on customer support, and I have taken it upon myself to verbalize their misfortune on this particular blog.
I woulds sincerely like to thank you for your time and effort in presenting your opinion and letting us know what a wonderful and loyal employee you have become of CP, what a blessed life you live as a disciple of Jesus Christ, and your major accomplishments academically in your short life young lady. Lets all pray that with time you can gain some wisdom to add to your personal attributes. Perhaps CP should employ you in their customer service department to deal with lost baggage complaints?
In closing, if god loved Bule he would have given a better head to think with, so then it logically must mean that god does not love him/her/it.
God bless everyone except for Bule.
Bule Reply:
June 24th, 2010 at 3:06 pm
Normal old women don’t call people ‘faggots’ just because they had an alternative opinion. If you are really elderly and female than you must have a few screws loose. Rachelle and Angel are clearly Filipinas. CP is a Filipino airline, and the large majority of passengers are Filipino, even on international flights. CP allows thousands of Filipino workers to travel home to see their families at affordable prices, in exchange for a lower level of service. If one or two foreigners who could have afforded to pay full cost airline prices aren’t happy about it, tough. You are not their customer base. I too can afford to pay full prices but I see no need to since CP have always given me good service, and I daresay I have flown with them more times than any of the rest of you (except for Rachelle, of course!). Oh well, at least my mother loves me …… (you’re not my mother, are you??)
Will Reply:
June 24th, 2010 at 3:33 pm
Of course there are able minded women who have an opinion, even if you avoid them in your particularly dull life due to your deep psychological disorders. Just because god did not bless you with a properly working brain does not mean that all older females must have a screws loose, other than in your warped thought process.
Stating the mission of CP in your response is a pretty dumb ruse to divert the course discussion from POOR CUSTOMER SERVICE once a problem arises. Does it matter if I am a direct customer or not, if that is a circumstance that you can comprehend! Likewise does it matter if I am old or a female, or what hair color I have? Would it give more weight to my comments if I have less grey hair, or indeed no hair completely?
Some people in this world appear to have been hatched, and Bule, you perfectly fit that personality type. Now stand in the corner and be silent for fifteen minutes while you contemplate how to apologize to those people you frustrate on this blog with your BOANG comments.
God bless the whole world, including Rachelle Anne Lim Suarez in Pulpogan, Consolacion, but still with the exception of Bule.
raymund Reply:
July 5th, 2010 at 3:23 pm
Since you’re working in the company, you have some biases.
Bule Reply:
June 24th, 2010 at 5:37 pm
Didn’t say a word about ALL women, young or old. Just YOU. Not ‘those people’. Just YOU. ‘Have a screws loose’? You’re calling ME dumb? You are semi-literate at best.You accuse the CP customer service operatives of being monkeys with IQs less than 15 (even though they are just doing their (low paid) jobs to the best of their ability under adverse circumstances), but at least they made it into double figures, unlike yourself. I think you are spending too much time on this forum. Comparing lost bags and delayed flights to child abuse? You sound like a gibbering idiot.You should devote more of your attention to the numerous other cyber arguments you are no doubt embroiled in to spice up your sad life.
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Wilhelmina Lopez Reply:
June 24th, 2010 at 5:55 pm
The more you blow hot air Bule, the more the world feels sorry for what you have become. A poor failed miserable mentally unbalanced person who get’s perverse enjoyment insulting the frail and weak of society.
Contrary to what you think, it is you who needs to get a life, and do something productive with your time to support your dependents rather than engaging in a lop sided debate here.
Clearly reading through other responses to your posts, the majority of people insinuate that you are “thick” by not understanding the point of discussion. I personally have a different view which leads along a path of deep psychological problems which need immediate medical attention.
Have you ever considered a frontal lobotomy, or electric shock treatment?
Bulemina Marcos del Iguana Reply:
July 5th, 2010 at 3:09 pm
The fact that you equate this little forum with ‘the world’ tells a tale. YOUR world may revolve around petty online disputes, but most others have a life.
June 20th, 2010 at 10:49 am
loosen up guys
. booked several flights from them until next year. love love their sale…still unbeatable!
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Will Reply:
June 21st, 2010 at 3:05 pm
Sincerely hope that you do not experience any problems that require any sort of customer service, beyond a smiling attendant or desk clerk showing you which way to walk, and where to sit, otherwise you will soon change your tune.
Bule, come on little faggot, throw in a reactionary “comment”.
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June 16th, 2010 at 10:27 pm
Travelsure through Malayan is just a waste of money and if your baggage ever gets lost you can expect about the same level of customer service as CP, basically nothing. Good luck if you ever try to make a claim! Better to donate the money to red cross or salvation army and at least it will do something useful.
It would be easy to assume that no one ever made a successful claim from Malayan through travelsure since they will never help you when something goes wrong. Complete waste of effort with insurance payment comes to mind….. Best to just hand carry and avoid the REGULAR lost or delayed baggage with CP.
Great airline if nothing goes wrong!
Dear Bule, fully expecting you to chime in as the resident CP shill!
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Bule Reply:
June 17th, 2010 at 7:08 am
No, I only comment on matters of which I have knowledge. CP have never lost my bags (in 30+ flights) and I have never needed to claim from the insurance, so I know nothing about the likely outcome. And neither do you!
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Will Reply:
June 17th, 2010 at 10:11 am
What can I say, like a puppet on a string…..
Now can you please provide evidence that you have flown 30 times with CP, and that I know nothing about any outcome from travelsure/malayan insurance claims, or their customer support services.
Hot air again I see, with your anger rising with every word that you read on this slowly typed response.
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Bule Reply:
June 17th, 2010 at 10:32 am
Ah, the ’slow typing’ gag again. That’s a hat-trick (on this forum; no doubt it can be found on any number of others). You already said that CP never lost your bags, and if you had direct knowledge of dishonoured insurance claims you would surely have said so before. Let me guess, you ‘know people who…..’ I think politicians should follow your lead in debates and predict that the opposition will reply, and then say ‘like a puppet on a string’ when they do. It’s SO clever!
Will Reply:
June 17th, 2010 at 1:00 pm
Ha ha ha, poor widdle Bule, still a dedicated shill of CP. Any more cards you show me before the game is over?
Now where is that proof again? Na, thought so, nothing but hot air from a dancing shill puppet of CP.
Take a break, take a deep breath, then exhale some more of that hot air.
Bule Reply:
June 17th, 2010 at 4:21 pm
Aha, another genius move. Ask for proof of something which could not possibly be provided, and then claim victory! Move over Barack Obama, there’s a new kid on the block.
Will Reply:
June 17th, 2010 at 6:14 pm
You are such a force to be reckoned with ……. LOL
Seriously ……. pull your head out of your butt once in a while and smell the fresh air of reality.
You may surprise yourself and come up with something intelligent to say?
You are an admitted liar.
The ONLY thing one brings to a message board is their word. Otherwise, why should we believe in anything you say here?
Your word is forever tainted my little urchin!
Bule Reply:
June 18th, 2010 at 8:00 am
OK, you lost the plot, so I won’t say any more. No-one would want you to have a seizure or anything like that.
Will Reply:
June 18th, 2010 at 8:16 am
So you want to pull the plug on this thread just when we are starting to have some fun? Don’t be so mean to old ladies …..
Oh, it just struck me, perhaps you are taking this all far too seriously, got scared and are now going to run away like a poodle with tail between it’s legs !
ROTFLOL
June 12th, 2010 at 8:50 pm
hi i just read your blog. We’ll be going to cebu next yr and its our first time to ride cebu pacific airlines. I’m just curious, where was your luggage lost? Now I’m worried about my own luggage in the future. Though we actually availed of the travelsure insurance, I still want to be sure that my belongings will still be ok once we head back home.
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angel Reply:
June 20th, 2010 at 11:01 am
no worries. be positive
it’s not like luggages got lost always. I never experience it. just make sure when you landed on your destination, be wary of your checked-in baggages. some airport security don’t check the stickers. and of course, don’t include your valuables inside.
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June 10th, 2010 at 2:13 am
hi just want to know if somebody out there knows how much is the fare to cebu from cotatabo? im having hard time to searched it..grrrrrrrrrrrr help me!
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May 23rd, 2010 at 10:45 am
Hi,just found your web-site when i google something and wonder what web hosting do you use for your website,the speed is more faster than my wordpress, i really need to know it.will back to check it out,thank you!
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May 22nd, 2010 at 12:46 pm
You are obviously not getting the point. What we are saying is for CP to take care of our baggage. and if something happens to it, may it be valuable or not, we expect them to take responsibility and provide us the right information of who to contact through phone and email to report the problem. And not give us the email address and phone number where no one’s going to respond. Sure its existing, BUT we need someone to answer our questions and inquiry and compaints and not just an automated reply. That’s the point that you are missing. We do not want to argue with you with what you have not experienced with CP. because i’m sure, there’s no way of getting through you since you have not lost anything yet.
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Bule Reply:
May 22nd, 2010 at 11:12 pm
I take your point. As I said, only Cathay Pacific (one of the best regarded airlines in the world) ever lost my luggage. Although I got plenty of apologies and tut-tuts etc, the end result was the same : they never found my bag and I got next to no compensation. The large majority of lost bags are taken from the carousel, and when that happens no airline is going to be able to get it back. Maybe you would feel more comfortable if the airline showed some sympathy, but it would be unlikely to make any real difference. As a matter of interest, did any of you who lost your bags with CP pay for the optional insurance?
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