Smart Bro Sucks!
If you’re looking for Smart Bro reviews before applying for a Smart Broadband connection, you probably have landed to several blogs and forums and read a lot of negative reviews from 99% of unsatisfied Smart Bro subscribers nationwide. Complaining, complaining and complaining because of the super high-speed connection that Smart Bro provides them. Well, I’m not complaining because I love Smart Bro. I don’t have a high-speed broadband connection, only a putol putol connection. I love it because it keeps me awake and wait for Smart Bro to reconnect again. If it’s disconnected, I’ll just click diagnose and windows will detect what’s the error. If windows cannot detect the error, I’ll click diagnose again until my Smart Bro internet connection will come back to life for a few minutes. But after a few minutes of web browsing and enjoying the miraculous connection, I will then encountered a “Page Cannot be Displayed” message in my browser because Smart Bro died again. So I’ll do that “diagnose” routine again, then I’ll go back online, then offline, then online again! Was that amazing??? hehehe…
My Smart Bro connection fluctuates happily and I’m so satisfied for its performance. And oh… I would like to say again that I’m not complaining about Smart Bro, actually I would like to commend them for their excellent service! If you’re curious why my post title was “Smart Bro Sucks”, it was purely ironic. I just want to get some traffic for people who were searching for Smart Bro negative reviews, that’s why my post title was “Smart Bro Sucks”. But they don’t suck, they RULE! Smart Bro is the best and fastest Internet Service Provider in the Philippines!
If you got disconnected, just reconnect it again. If you can’t connect again, you can call their friendly Tech Support to troubleshoot your internet connection. If nothing happens, just be more patient. Your connection will eventually come back after a few days. All you need to do is relax and stay put.
Want to know more why Smart Bro Sucks? Then read this post!
Are you using SMART Broken? And you can’t connect to the Internet? If so, you can try these tips from Kate (One of our commentators):
FIRST TIP: Check your IP Address (Smart Bro’s IP address is in the series of 192)
Your IP should not be static.For 192 series who can’t connect to the internet or browse any website:
1. Open the command prompt and have a ping test;
1A. ping test for gateway: 10.0.0.1
1B. ping test for wireless gateway: 192.168.224.1
2. Check the proxy settings: All of the boxes should have no check.
3. Clear all private data (e.g.: cookies, files, browsing history)
If you still can’t connect to the internet try these:
» Restart your PC and unplug the POE/Motorola adaptor for about 30 seconds, then plug it back.
» Check your IP and try to browse if it works.
SECOND TIP: If your IP address is on series 169:
1. Disable/Enable LAN
2. If your IP is still in 169 series, restart your PC and unplug/plug POE/Motorola adaptor for about 30seconds.
3. Check the IP address
4. Check the cable if it’s properly connected
5. Check the proxy settings
6. Try to browse again.
If you’re so tired in doing those stuff again and again and still you can’t connect to the internet call Smart Bro’s Hotline at *1888 so that Smart Bro can check the parameters of your antenna from the Base Station.
Have patience, don’t be mad about the service. These are just machines built by human hands so it’s not perfect same as human beings. Simple but it makes sense.
If you still have concerns, just make a follow up about it by calling Smart Bro’s Hotline at *1888.
Peace!
For more Smart Bro reviews and subscriber testimonies, he on to Smart-Bro.net to view the comprehensive list of awesome Smart Bro reviews!
Update February 13, 2009: Smart Bro Improved their Speed. This is my new Smart Bro Speed Test Result based on Speedtest.net, a whooping 0.10 MBPS! That was fast! Congrats Smart Bro and thanks for upgrading my Internet Connection Speed!
Update May 28, 2009: Smart Bro Improved their Speed. This is my new Smart Bro Speed Test Result based on Speedtest.net, a whooping 0.39 MBPS! Hoping to reach 0.50 MBPS by next year. Hehe
Tags: Broadband Internet, Internet Service Providers, ISP, Philippines, Smart Bro, Smart Telecommunications
August 28th, 2010 at 3:49 pm
magaling ang smart pa upgrade upgrade pero mas maraming disconnection ang galing you talaga sana disconnected na lahat para balik nyo bayad namin ,.,.,lol mas malakas pa usb broadband ,,.,.
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August 23rd, 2010 at 7:43 pm
SMART BRO CONNECTION IN TABACO ALBAY AND WHOLE ALBAY AREA SUCKS!!! EVERY HOUR WE ARE EXPERIENCING 1 TO 3 DISCONNECTIONS AND INTERMITTENTS FOR 5 TO 15 MINUTES AT A TIME AND THAT IS A 24/7 PROCESS. THAT IS HOW IRRITATING SMART BRO IS. I CALLED THEM 5 TO 6 TIMES ALREADY AND I ALREADY MEMORIZE THEIR SCRIPTS AND THEIR NOVICE TROUBLESHOOTING PROCESS. I KNOW 3 FRIENDS AND A RELATIVE WHO ARE EXPERIENCING THE SAME PROBLEM IN THE AREA OF TABACO AND LEGAZPI HERE IN ALBAY. IF ANYONE HERE IN ALBAY PROVINCE IS EXPERIENCING THE SAME PROBLEM PLEASE HELP ME BY CALLING SMART BRO EVERYDAY OR APPLY FOR DISCONNECTION. IF MY CONNECTION ISN’T FIX IN 1 WEEK I WILL APPLY FOR DISCONNECTION.
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August 22nd, 2010 at 7:39 pm
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August 22nd, 2010 at 2:21 pm
ANG KAPAL NG MUKHA NG MUKHA NG SMART BRO! WALA SILANG PINAGKAIBA SA MAGNANAKAW NA KUMUKUHA NG ATING PERA!!! NAGBABAYAD NAMAN TAYO NG TAMA PERO HINDI NILA BINABALIK NG TAMA ANG SERBISYO! SOBRANG KAPAL NG MUKHA NG SMART BRO!!!
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August 16th, 2010 at 11:36 pm
Smart is a ripoff. I was a Smartbro user but they ate up my load on surfing by charging me Php40 per hour instead of Php20. I asked them for a log of usage and an explanation as to what happened, they asked me to surf for an hour to “monitor” my connection. Then they sent me a list of URLs which I didn’t visit during the so-called 1-hour monitoring which they also said they’ll be reversing because they’re the ones who requested it.
My question was this: Why did I get charged Php40 per hour instead of the advertised Php20 per hour using Smartbro Prepaid and this is what they replied to me with. Doesn’t really make sense monitoring me NOW for a complaint about BEFORE.
Greetings.
As confirmed by our support group, there were no irregular charges noted when they monitored your browsing transactions. It has also been determined that previous charges incurred are considered to be valid and billable. Unfortunately, we could not provide you with data logs since these are not available for prepaid accounts. Instead, we have provided you with the sample URLs that you accessed.
Please note that Smart ensures the accuracy of deductions from prepaid, as well as postpaid accounts. As such, no deductions will be made if no valid transaction takes place.
We hope the given information proves useful. Should you have further queries or concerns, Mr. Quinsaat, please feel free to email us again.
Sincerely,
Paolo
Customer Care
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August 14th, 2010 at 4:07 pm
hi ask ko lang po sana kung matapos na po ang contract na one yr sa smartbro automatic po ba nila putulin ang connection ko or kelangan ko pang pumunta sa smart center para ipa disconnect ang internet ko. ayaw ko na po kasing mag renew.
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August 13th, 2010 at 4:47 pm
To all of us guys what we can do to get back to Smartbro is transfer to a new ISP. We should not renew our contract. To disconnect your service without paying disconnection fee is to really pay the full year though you are not enjoying the service. At least we know how stupid we are subscribing to Smart. My contract ends this September 5 and I am so happy I can’t wait for my new Service to be connected. Let us talk about this worse service to our friends and family so they can also warn others not to get this broken ISP- the worst. I am happy to see that day after day I am seeing bad feedback for Smart broken. This should give us idea that we are not alone in this quest not to renew our contract and not to get any Smart products and services.
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August 5th, 2010 at 1:45 pm
I promised myself to write a comment about smart bro pagbalik ko dito. Umuwi kami last time sa Philippines at una kong binili ang smart bro(–ken–) na yan para connected ako sa work kahit paano pero ano nangyari?? dismayadong dismayado ako sa connection.. Mag open lang ng mails hirap na hirap, para bang tricycle na ang daming laman at umaakyat sa bundok.. Hayyy naku,, yung mga nag iisip pang bumili niyan,, wag na lang,, nasayang na ang pera mo,, masisira pa ang araw mo.. Mga taga SMART… ayusin niyo naman and serbisyo…
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August 4th, 2010 at 8:37 am
The Smartbro hotline is really hot. Di mo ito matatawagan. you will spend half day para matawagan at mai-report ang internet problem mo. What a damn service. pag naman naka tawag ka na puro mga taong walang namang alam sa technical ang sasagot sa ‘yo. it’s very obvious na tatanga tanga ang kausap mo sa kabilang line, at the end of the conversation problem is still not solved. yung totoong technical pa rin nila ang makakasagot and it takes time. minsan kailangan na nilang puntahan sa house to fix internet connection pero parang ayaw pa rin kung ano ano pa pinapagawa, disconnect mo muna ito, restart ang pc. but problem still not solve.. SMARTBROKEN KA TALAGA !!!!!!!!! KAKAINIT KA NA ULO..
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July 20th, 2010 at 8:54 pm
Smartbro in our location is OK. I’m a smartbro user for 4 years and I have no complaint expect when it rains or a typhoon came. But right now, I’m really frustrated with their tech support service. I agree, that most of them don’t know what the hell they are doing. I think they are just given some basic troubleshooting training and that’s it. After the typhoon, my smartbro is BROKEN and I called tech support and told me that they will deploy someone to fix my problem in a WEEK! Damn! I’m switching to other providers!!!!
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4563 Reply:
August 4th, 2010 at 8:26 am
Yes, same thing here, after the typhoon, our smartbro connection is BROKEN, the roof antenna went down. I reported it to Smart Wireless Center and told me their usual answer “sir may tatawag po sa inyo within 24 hrs.” as usual walang tumatawag. I reported i again using their hotline, I also e-mailed them until finally i was told that their people will come in to fix it by July 30, true they were able to fix it, that’s 2 weeks time. Their frontliner or tech support they don’t know anything just to answer some very basic questions pag di na nila alam saka lang i transfer ka sa technical talaga and then they will tell you na tatawagan ka nila uli, but don’t expect that they will, because they will not 100% of the time. The statement of billing is always 3 months late. I’ve been complaining about this since last year, they told me that they have a problem with their courier, damn, 1 yr. na di na nila na solve problem in their courier. and then somebody from their office will call you informing your that you have to settle your bill. but where is the statement. true it’s monthly 999 it should be automatic but as a customer I demand a regular statement of account before I pay so, i can monitor what I’ve just paid. There was a time when somebody from their office called me to follow up payment - iba pa ang dating parang maangas pa, kainis, sila na nga itong palkpak ang service sila pa ang galit !!!. I’m transferring to Globe, I’m sure others who are also dissatisfied with this Smartbro service will also do this, let’s see… pag nabawasan ang market share ng Smart na yan.
mawawala rin ang yabang ng mga yan. They don’t live up to their company name SMART, well they’re not.. because their service really SUCKS…>>
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