If you’re looking for Smart Bro reviews before applying for a Smart Broadband connection, you probably have landed to several blogs and forums and read a lot of negative reviews from 99% of unsatisfied Smart Bro subscribers nationwide. Complaining, complaining and complaining because of the super high-speed connection that Smart Bro provides them. Well, I’m not complaining because I love Smart Bro.
Smart Bro does not offer high-speed broadband connection, but a super damn slow internet connection that goes on and off. I love Smart Bro because it keeps me awake and wait for it to go up again if it goes down. If it’s disconnected, I’ll just click diagnose and windows will detect what’s the error. If windows cannot detect the error, I’ll click diagnose again until my Smart Bro internet connection will come back to life for a few minutes. But after a few minutes of glorious web browsing and enjoying the miraculous connection, my browser will suddenly notify me that the “Page Cannot be Displayed” because Smart Bro died again. So I’ll do that “diagnose” routine again, then I’ll go back online, then offline, then online again! Is that amazing? I bet it is!
My Smart Bro connection happily fluctuates and I’m so satisfied by its performance. And oh… I would like to say again that I’m not complaining about Smart Bro. Actually, I would like to commend them for their excellent service! If you’re curious why my post title is “Smart Bro Sucks”, it was purely ironic. I just want to get some traffic for people who were searching for Smart Bro negative reviews, that’s why my post title was “Smart Bro Sucks”. But they don’t suck, they RULE! Smart Bro is the number one broadband internet connection provider in the Philippines! (Sarcastically speaking).
If you get disconnected, just reconnect it again. If you can’t connect again, you can call their friendly Tech Support to help troubleshoot your internet connection. If nothing happens, just be patient. Your connection will eventually come back after a few days (or weeks). All you need to do is relax and be very very patient.
Want to know more why Smart Bro Sucks? Then read this post!
Are you using SMART Broken? I mean.. Smart Bro? And you can’t connect to the Internet? If so, you can try these tips from Kate (A former Smart Tech Support who left a comment below):
FIRST TIP: Check your IP Address (Smart Bro’s IP address is in the series of 192)
Your IP should not be static.
For 192 series who can’t connect to the internet or browse any website:
1. Open the command prompt and have a ping test;
1A. ping test for gateway: 10.0.0.1
1B. ping test for wireless gateway: 192.168.224.1
2. Check the proxy settings: All of the boxes should have no check.
3. Clear all private data (e.g.: cookies, files, browsing history)
If you still can’t connect to the internet try these:
» Restart your PC and unplug the POE/Motorola adaptor for about 30 seconds, then plug it back.
» Check your IP and try to browse if it works.
SECOND TIP: If your IP address is on series 169:
1. Disable/Enable LAN
2. If your IP is still in 169 series, restart your PC and unplug/plug POE/Motorola adaptor for about 30seconds.
3. Check the IP address
4. Check the cable if it’s properly connected
5. Check the proxy settings
6. Try to browse again.
If you’re so tired in doing those stuff again and again and still you can’t connect to the internet call Smart Bro’s Hotline at *1888 so that Smart Bro can check the parameters of your antenna from the Base Station.
Have patience, don’t be mad about the service. These are just machines built by human hands so it’s not perfect same as human beings. Simple but it makes sense.
If you still have concerns, just make a follow up about it by calling Smart Bro’s Hotline at *1888.
Peace!
For more Smart Bro reviews and subscriber testimonies, he on to Smart-Bro.net to view the comprehensive list of awesome Smart Bro reviews!
Update February 13, 2009: Smart Bro Improved their Speed. This is my new Smart Bro Speed Test Result based on Speedtest.net, a whooping 0.10 MBPS! That was fast! Congrats Smart Bro and thanks for upgrading my Internet Connection Speed!
Update May 28, 2009: Smart Bro Improved their Speed. This is my new Smart Bro Speed Test Result based on Speedtest.net, a whooping 0.39 MBPS! Hoping to reach 0.50 MBPS by next year. Hehe
Update October 5, 2010: Smart called me and asked if I still have problems with my Internet connection. So far, my Smart Bro is working just fine and my connection is very stable, but it’s very slow. If I watch 1-minute video in YouTube, I need to wait for 4 to 5 minutes for it to buffer. Imagine how annoying is that. 
Here’s my latest speed test result from Speedtest.net
August 10, 2011 UPDATE: After using Smart Bro for more than 3 years now, It’s still safe to say that they suck. My internet speed is now slower than everrrrrr!
August 4, 2012 UPDATE: It’s always raining this month. But Smart Bro is not slower than last year, neither faster. It’s now gone. Gone with the rain.
PS: If you’re looking for the best ISP in the Philippines, check this post out.
Pinagtyatyagaan na nga ang mabagal nilang internet e, pahihirapan ka pang magconnect
Dito sa Benguet, ang hirap makaconnect sa smartbro prepaid mula August 2012. Tsaka unang click mo ng connect, inuumpisahan na pala ang countdown ng oras mo kahit na connection failed o dial failed. Madali lang mapansin yun pag eksaktong pang isang oras ang linoload mo. 15 minutes na connection failed tapos pag nagconnect na, 45 minutes na lang ang nagagamit.
totoo nga ung mga recent comments. ngayun na lang ako ngsucceed na mgconnect pero all those days na puro connection cannot be established ang lumalabas na message, bnabawasan nman pala ang load ko!
nabigla ako ng 700 yung nakita kong downloading speed… yun pala 700 bps. walang k!
goodpm,
bakit po ganun..naguguluhan po ako sa terms of payment ng mybro…kasi ang alam ko 2 months akong mgbabayad lang ng 499 dahil promo po nun…pro bakit ang tinext sakin ay almost 600 na tapos mas maaga pa sa due ko…naguguluhan ako…tapos next month ung bill ko lagpas pa sa plan na inaplyan ko..plan999..pro lagpas syang 1k…eh nagbabayad naman ako sa oras…sna maexplain bakit ganun…kelan ba ang cut off at bakit laging lagpas sa plan ang nababayran….hindi namn sila nagpapadala ng billing statement…..thru txt lang tapos lagpas na….
may due date nah every end of the month then ang cut off is on the 10th of the month
may due rin nah every 15th of the month and ang cut off is on the 25 of the month.
kaya may nag text sau na lampas sa 999.00 dahil sa prorated amount
problem loading page, server not found, connection was reset na lagi ang nakikita sa browser
baka naman globe ka potapete ka?
yung plug-it, nagcoconnect agad pag walang load, pero 0 bps siya siyempre. kung may load naman, aabutin pa ng higit 20 minutes ng kareretry bago magconnect
Umaabot nga naman ng 1.2MBPS sakin! For 2 SECONDS every 30 minutes nasa 1.2MBPS!!!! Whooooooooo
agree. i are like smart bro cause i are baboon! so, dafaq with smart bro.
ETONG PANGGAGAGO NG SMART AT GLOBE ANG TUNAY NA CYBERCRIME
TAMA!
Guys,
bka nga depende lang talaga yan sa area, kasi dito samin lapit lang kami ng Smart Site, so ok yung signal ko dito di putol2x walang disconnect mahina nga lang pero walang putol, di pa ako naka experience ng disconnection sa net, kaysi sa iba dyan malakas nya internet nila pero putol2x naman. so for me Smartbro is ok. slowly but surely ito. so kayo kung malapit lang kayo sa Smart Site, mg Smartbro ka dika magreregret nyan.
Have a great day to all.
a techie went here yesterday and told me na yung dati kong pinagkukunan ng signal is sira na tapos yung pinagkukunan ko ngayon is sa nakadirect kaya pangit na sagap ko. sa lugar namen ako nalang naka smart.
DAFUQ!!! new customer 10-11-2012 kinabit smartbro ko!!!! YO! smart bro is super slooooooooowwwwwwwwwwwwwwwww they promised to give me 1mbps when i subscribe pero here i am getting .11mbps!! what the! ano ba to??
I’m from bacolod! babalik ako bukas sa opisina nila to have my serviced disconnected mabuti na habang maaga eh putulin ko na ang kalbaryo ko!!!! The reason why i ditch my globe dsl kasi yung connection ko is sporadic at namamatay yung net ko bigla..pero mas masahol pa demonyo ang smartbro!!!!!!! wala pang isang oras wala na akong connections!! naka ka bwesit!!!
ilang weeks lang gumanda. ang bagal na naman ngayon – 2kbps and downloading
boss hingi po ako acount number ni CHARLYN AGAN AJOS. paglagyan ko siya ng router maghanap cya ng SRN at acount..
sana po mapadahan nyo ako. send nyo na lang cellphone #. ko 09298665555
bibilis paminsanminsan for about 1 minute then babagal ng matagal
smart bro really really really sucks!
sayang lang bumili ng extabit account kung smartbro prepaid ang gamit!
smart dito sa tandag sobrang bagal.. try ko sa globe tatto kit kita speedtest ako..
http://www.speedtest.net/result/2307265921.png
sana po stable na to. sarap ng pakiramdam pagganito ang binigay na signal.
http://www.speedtest.net/result/2309748999.png
salamat sir smart
MAS MABILIS ANG DHL DELIVERY AT PHILIPPINE POST OFFICE KESA SMARTBRO
last night when they were upgrading their systems i was having 200 kbps downloading speed. ngayong na-upgrade 1.5 kbps na lang
Ya, right. Two hours after they left the connection was lost. I got on the phone (globe) and called them. After going through all the press this button for this and this button for that it took four minutes to talk to service rep. He made me go through a bunch of systems check and then made an appointment for a techie to come and repair the canopy style antenna. The techie was late and in a hurry but it worked for about ten minutes after he left. I got on the phone again and the rep said they were doing upgrades to the tower. Ya right! I can seethe tower from here and saw no one up the tower. I rode my bike over to see if they were working at the base of the tower but saw no one. I asked the neighbors nearby the tower and they said no one had been there for weeks if not months. !st lie.
I called again the next morning and they were oh so sorry! Ya right! They said that they were actually doing upgrades remotely. Ya right! Said that if I would kindly wait for 24 hours my connection would be would fixed. Ya right. So I called again but while calling my load ran out! So far, I’m out P499 for the hook-up, and P300 for the globe load. I bought a new sim card fro smart so not to have to pay for the calls.
So far I’m out p499, P300, and P40 for the sim card and P300 for the smart load. I call again Again they say about the upgrades and please be patient for 24 hours. OK. After 24 hours I called again nd made an appointment for a techie to come and re align our antenna. Again the techie was late and I’m getting a little irate! But he fixed it in about 15 minutes and we had connection for about two hours. Si I called again and again they made go through all the nonsense of checking the systems on my computer. They then said a techie or rep would be calling to inform us when the techie would arrive to again re align our antenna. No call. After two days I called again with all the same procedures and BS. The rep said the techie would come by in the AM to find and fix the problem.
By noon there was still no sign of the techie. I called again. Same BS as before. The techie finally did show up after 2PM. I said enough is enough, don’t bother trying to fix it just take down the antenna because we no long have any confidence in Smart. They refused saying they were only authorized to make repairs. If I did not want the repair sign the refusal form. I lost it! I said get lost then and closed the door.
I called Smart today to cancel our subscription…..they said I have to go to one of their offices to unsubscribe and that I would have “TO PAY” P320 to cancel! I told the rep that according to our agreement if we were not satisfied with their service we could cancel without penalty with in two weeks. I also said that we would not under any circumstances go out of our way to take time and money to cancel.
Before hanging up on the rep I said that if they don’t come and get their antenna it could very well just stay there as an ornament as that is all it’s good for! I said I don’t like being lied to and that they had cause unreasonable frustration and mental anguish as we have been without an internet connection for two weeks and felt like a prisoner under house arrest held incommunicado.
In short, I kissed their butt for two weeks, now we are with Globe for two days and it’s cheaper, more reliable and faster than Smart ever was. It is an almost a certainty that the cause was the guide line cables that support the antenna that if improperly secured loosen and the antenna’s focus on the tower is off by a degree or two.
PS. It’s now time for them to kiss my butt! I’ll make sure not to be home when they come for the antenna for a few times anyway. I wasted my hard earned cash for a worthless system, if all the revenge I can get is this then so be it, I will waste their time and money as long as I can.
PSS. Thanks for the opportunity to rant!
calling *1888 is free via smart. stupid
And thanks for the laugh Jenslav! lol
it takes 30 minutes to download a 5mb file using a download manager. kung walang download manager, di madadownload kasi putol putol ang connection
SKYPE? FACEBOOK? ONLINE GAMES? SA PANAGINIP LANG KUNG SMARTBRO! HAHAHA
tama na yan hack nyo n lang smart bro nyo………….. bawi bawi din pag my tym
!!!!!!!!!!!!!!!!!!!!!! :supertakot:
I’ve been screwed by those A-holes at Smart being ripped off by selling me long distance service, never giving me the service and keeping the $. tech support is a JOKE! (An answering service that takes the abuse while you never actually speak to some one at Smart) The Smart employees, just get a summary of your complaint and wipe their @ss with it.
Internet, *** Sigh**
I dropped them once. Got another canopy and it was so bad. I got a second canopy, then another type called WIMAX and kept both so if one was down I had a back-up.
I went to PLDT just so I could tell them what how shitty thier subsidarary is. I figured PLDT’s tech support might be better?
They don’t offer DSL here. My only option for decent internet is to buy a Satelite that receives internet from ANOTHER COUNTRY. ** VERY EXPENSIVE, but only option as the RP doesn’t offer the service they claim to sell. The 1 MBPS I’m supposed to receive is A JOKE; like their tech support.
I hear RP had a chance for a “REAL” telco company from CH, but pres got caught with hand in cookie jar. There goes any chance of a telco company that is worth a $hit.
yung 3g at 4g pareho lang yung speed niya sa gprs
dati sobrang satisfied ako na subscriber ng wimax nila. I never got close to the up to 1Mbps connection that was advertised, but that’s totally understandable given the disclaimers. 3 times na ako nagkaproblema in the past 1 yr and a half pero ok lang kasi in-acknowledge nman nila yung miss na sira yung wimax na modem at pinalitan agad… until last week.
Same problem, sira yung modem so dinala ko sa wireless center and again, in-acknowledge nila na sira yung modem. Sabi nila wala na daw stock nung modem so I needed to apply for a new kind of connection (not WiMax) and they’d just have this one terminated with no fees. ok lang, minor setback, so nag-apply ako ng bago at sabi nila tatawagan daw ako ng tech support nila in a few days.
so tumawag na yung tech support kahapon. ewan ko kung trainee o inutil talaga yung tumawag saken pero pinag-ttroubleshoot niya ako ng basic steps like looking at the connection icon. I’m no hacker, but I’m pretty computer savvy and i’ve fixed enough home and office networks to know kung saan papunta yung mga pinapagawa niya. At nagawa ko na lahat ng yun bago ako pumunta ng wireless center. Ok lang, sige, pagpasensyahan ko na lang muna, inisip ko. Pero nung tumagal na na sobrang paulit-ulit at basic na yung pinapagawa niya like disabling and re-enabling the connection, sinabi ko na sa kanya that I was pretty sure hindi yun yung may problema at yung modem nga talaga yung may issue. ayaw makinig ni iho at sige pa rin ng sige. sabi ko ng malumanay na sinabi na sa akin ng wireless center nila na sira nga yung modem at wala na raw stock. sinabi niya sa akin papalitan ko na lang raw, e di medyo naiinis na ko at this point at sinabi ko na ginawa ko na yun at WALA NGANG STOCK. Sabi niya try ko raw sa ibang wireless center, at sinabi ko na TUMAWAG NA NGA YUNG WIRELESS CENTER NA YUN SA IBANG CENTER AT WALA NA NGANG STOCK. this whole time nagpapanic na yung tech support, hold ng hold at tinawag pa ko na “Sir Dave” (siguro yung nag-cocoach sa likod niya). Ending ng call: sabi niya pumunta na lang ako sa wireless center ulit.
meron pa. may tumwag ulit kanina isa pang rep na apparently walang idea na may tumawag na sa akin kahapon. same steps. hanggang sa umabot sa tinanong niya billing address ko. PAULIT-ULIT. Sabi niya dapat daw nag-notify ako na may change sa address ko nung lumipat ako ng bahay. Sabi ko ginawa ko na yun at na-re-receive ko na yung bill ko sa address ko ngayon. Pilit ba naman ng pilit yung rep na yun yung problem kasi iba daw yung initial address ko. Sabi ko hindi naman siguro kasi nagpunta na ako sa wireless center at sila na mismo nagsabi na SIRA NGA YUNG MODEM at ok naman yung internet ko dito sa address na to for almost a year now until nasira yung modem last week. Ayaw makinig ng lintik na rep na to at pilit pa rin ng pilit na yung problem is with the base station and yung current address ko. ANO BA?!?!? HINDI NGA EH! NAGAGAMIT KO NGA UNTIL LAST WEEK EH AT SINABI NA NG CENTER NIYO NA SIRA NA YUNG MODEM!!!! NA CHECK KO NA LAHAT YUN, PUMUNTA NA KO SA IP NG MODEM MISMO AT INACCESSIBLE SHA. IBIG SABIHIN SIRA YUNG MODEM.
I’m not asking for much, I’m not asking for ultra-fast internet, heck I’m not asking for super stable internet with no disconnects. In spite of the relative slow-ness and the frequent disconnects, I considered myself a happy customer.
Pero kapag ganyan yung level ng “expertise” ng tech support reps nila na pilit nagmamarunong at nag-iinsist na walang problema yung products and service nila…
….mga inutil!!!!!
yung dongle nila na up to 7.2mbps, kelan man hindi pa umabot sa kahit 500kbps
puro naman siguro college graduate ang mga empleyado ng SMART pero bakit ang tatanga naman yata?
hindi na nagbago ang smart 2008 pa nagumpisa tong for lahumat ng comment ,.,.,.kakatawag ko lang sa smart dahil 3months ko palang nagagamit ang smart 3months ko rin siyang hindi nagagamit sa umaga every 12midnight until 10am langfacebook lang yun at google search ma swerte kapag nakapaglaro o youtube huhuhuh taz kapag pinabago mu dadami yung taoin na babayaran mo huhuh at magmamahal pa huhuhuh
FUCK SMART BROKEN!