Comments on: Cebu Pacific: The Cheapest and Most Unsecured Airline Company! http://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html The official web blog of a person named Jehzeel. He firmly believes that anyone can blog... Tue, 14 Feb 2012 16:18:17 -0800 hourly 1 http://wordpress.org/?v=3.2.1 By: chinghttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-25#comment-848272 ching Fri, 13 Jan 2012 04:55:59 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-848272 ur story is just like mine...May 2010 they also lost my baggage! boooh talaga ang cebu pacific!!! :twisted: ur story is just like mine…May 2010 they also lost my baggage! boooh talaga ang cebu pacific!!! :twisted:

]]> By: Bluey in Australiahttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-25#comment-745887 Bluey in Australia Sun, 27 Nov 2011 12:20:52 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-745887 I tried too, to book online, a sponsored fare, for my 2 filipino Step-kids, but as soon as the website detected that the name on the credit card is not one of the travellers, crashhhhhhhhhhhhhhhhhhhh locked UP! The Credit Card is good, valid, and plenty $ for CP to try to theive... Nor can you add extra persons to an existing booking...What the Hell!!! Jetstar!!!! I tried too, to book online, a sponsored fare, for my 2 filipino Step-kids, but as soon as the website detected that the name on the credit card is not one of the travellers, crashhhhhhhhhhhhhhhhhhhh
locked UP!
The Credit Card is good, valid, and plenty $ for CP to try to theive…
Nor can you add extra persons to an existing booking…

What the Hell!!! Jetstar!!!!

]]> By: Bluey in Australiahttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-24#comment-745880 Bluey in Australia Sun, 27 Nov 2011 12:17:07 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-745880 My experiences with CP... 1) NEVER expect to get a refund. For anything. 2) NEVER trust their baggage handlers, destruction is fast! 3) NEVER try to get customer service to resolve issues 4) NEVER expect to get replies to ANY correspondence 5) NEVER expect on-time departures 6) ALWAYS hand-carry your bags. ALWAYS!Come to think of it, fly Tiger or Jetstar, or take a boat My experiences with CP…
1) NEVER expect to get a refund. For anything.
2) NEVER trust their baggage handlers, destruction is fast!
3) NEVER try to get customer service to resolve issues
4) NEVER expect to get replies to ANY correspondence
5) NEVER expect on-time departures
6) ALWAYS hand-carry your bags. ALWAYS!

Come to think of it, fly Tiger or Jetstar, or take a boat

]]> By: charles markshttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-24#comment-665863 charles marks Fri, 07 Oct 2011 08:11:17 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-665863 E-mail I sent to cebu pacific customer service:I tried to schedule a flight a couple of hours ago from CDO to MNL for my wife and child. When I input the date on the main page of cebu pacific, the date changed on the next page. I did not catch the date change until I purchased the ticket and read the itenerary. I tryed to change it online, but it sayed I need to contact cebu pacific customer service. I tried to cancel on-line with no luck either. I tried to call several times and the recording did not comprehend when I pushed the number requested. I changed phones and used a ceullar to see if it would make a difference. I had same results every time, listen to the recording and push #3. I booked a flight with another airline and tried to cancel by phone again. I finally got thru on about my 7th try. I spoke with Mr. Noah Dallardo and explained what has happened. He said the web site was working fine there but I walked thru here two times here in the US with him on the phone and it changed my date from 2nov11 to 26nov11. There maybe a glich in the system I was so lucky to discover. Mr Dallardo told me there was no one there who can refund the full fare and I would have to request a refund by this e-mail. I have used cebu pacific many times in the past and have never had any problem. I ask that the full fare be refunded to my card and that you reply to my e-mail address.Reply from cebu pacific customer service was a bulk e-mail with the rules of the flight reservation and to inform me there is no refund at all. Thank you cebu pacific for taking my money ($100+ and many international phone attemts) for nothing but stress in return. thank you thank you thank you I will spend the rest of my life doing whatever I can legally to hurt this company over such a little thing like this which could have been easily taken care of. . Charles Marks E-mail I sent to cebu pacific customer service:

I tried to schedule a flight a couple of hours ago from CDO to MNL for my wife and child. When I input the date on the main page of cebu pacific, the date changed on the next page. I did not catch the date change until I purchased the ticket and read the itenerary. I tryed to change it online, but it sayed I need to contact cebu pacific customer service. I tried to cancel on-line with no luck either. I tried to call several times and the recording did not comprehend when I pushed the number requested. I changed phones and used a ceullar to see if it would make a difference. I had same results every time, listen to the recording and push #3. I booked a flight with another airline and tried to cancel by phone again. I finally got thru on about my 7th try. I spoke with Mr. Noah Dallardo and explained what has happened. He said the web site was working fine there but I walked thru here two times here in the US with him on the phone and it changed my date
from 2nov11 to 26nov11. There maybe a glich in the system I was so lucky to discover. Mr Dallardo told me there was no one there who can refund the full fare and I would have to request a refund by this e-mail. I have used cebu pacific many times in the past and have never had any problem. I ask that the full fare be refunded to my card and that you reply to my e-mail address.

Reply from cebu pacific customer service was a bulk e-mail with the rules of the flight reservation and to inform me there is no refund at all. Thank you cebu pacific for taking my money ($100+ and many international phone attemts) for nothing but stress in return. thank you thank you thank you
I will spend the rest of my life doing whatever I can legally to hurt this company over such a little thing like this which could have been easily taken care of.
.
Charles Marks

]]> By: Bulehttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-24#comment-547045 Bule Tue, 31 May 2011 06:27:57 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-547045 You don't need to phone them to see that. Just go to the next step of the online booking process to see the actual price. This is the same with all budget airlines online booking, the 'fare' is only part of the total price. Especially if you are looking at a promotional fare : the actual total price to pay might be 3 times more than the 'fare' alone. But in any case, you will still guarantee that the total price payable on Cebu Pacific will be a lot lower than on a full service airline (and the service, of course, will also be a lot lower!). You don’t need to phone them to see that. Just go to the next step of the online booking process to see the actual price. This is the same with all budget airlines online booking, the ‘fare’ is only part of the total price. Especially if you are looking at a promotional fare : the actual total price to pay might be 3 times more than the ‘fare’ alone. But in any case, you will still guarantee that the total price payable on Cebu Pacific will be a lot lower than on a full service airline (and the service, of course, will also be a lot lower!).

]]> By: roy|cebuespadrilleshttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-24#comment-546821 roy|cebuespadrilles Mon, 30 May 2011 22:20:27 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-546821 cebu pacific online booking fees is a lil bit misleading and unrealistic.I was about to place a reservation online but I decided to call them.I found out that the real price of the ticket is twice the amount of the online price.weew. cebu pacific online booking fees is a lil bit misleading and unrealistic.I was about to place a reservation online but I decided to call them.I found out that the real price of the ticket is twice the amount of the online price.weew.

]]> By: davehttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-24#comment-539759 dave Wed, 18 May 2011 23:57:46 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-539759 this is really unacceptable!!! people from CEBU PAC must pay full attention on the security. :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: ther :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: this is really unacceptable!!! people from CEBU PAC must pay full attention on the security. :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: :eek: ther :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :twisted: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???: :???:

]]> By: mhyrianhttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-24#comment-538589 mhyrian Tue, 17 May 2011 12:56:21 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-538589 Cebu Pac is the worst!!! I booked my cousin (who is only around 10y/o) last March. Paid 3090 for it through Bancnet online. The following day, when i still have not received feedback from them, i called their office and that's when i learned that the booking i made was not confirmed. What happened was i had to rebook my cousin for the same flight for more than 4k. About my refund, after 1 and a half months, cebupac finally replied and said that my money is for outright refund and that guest should just bring 2 valid IDs. so, went to the organic ticket office in Robinson's Place Manila to claim my money,presented the email i received from cebupacteam as well as the screenshot of my account that was debited, but i was told i am not authorized to do so! imagine that! you waited almost 2 months for their reply (plus 4hours that day due to the very long que) and their reply is that i can't get my money back because there's no authorization! what's the logic!?!?! 'told them i was able to book and pay for the child without authorization and now that i'm getting MY money back, they're now asking for authorization! MYGOSH!!! Plus, the girls who "assisted" (if that's what they call it) me, were very bitchy and couldn't even reply to me in a proper manner! The other gir'ls name is Angel. I was on the line from around 2pm until quarter to 7. called their office when i got home and i was told the same thing. told them that the child i book is actually from davao, so told her you mean i have to have them sent their IDs and authorization here and then send back their IDs after? really stupid for cebu pac to ask someone to do this! told them they should just return my money by transferring it back to my account, but they said it can't be done! my goodness!!! this airline has no consideration or whatsoever!!! it was my money and yet they are giving me a hard time getting it back! i swear i am not going to book anyone with them anymore.another thing, i had to book my child (11y/o) with them because my daughter will be travelling alone and unfortunately, she's more familiar with cebupac so i really had to book her with them. paid for the 500 peso Unaccompanied Minor fee because I thought SOMEONE from them will be assisting my child, unfortunately, they let her carry her backpack all by herself and her guitar and no one even bothered to assist her and give her a cart so she wouldn't have to carry her bag all the way! so can you imagine your child going through the same thing?!?!?! of course not!!!so you guys should not really book anyone here!!! i swear i'll go to other blogs where i could post this one again and again and again! Cebu Pac is the worst!!! I booked my cousin (who is only around 10y/o) last March. Paid 3090 for it through Bancnet online. The following day, when i still have not received feedback from them, i called their office and that’s when i learned that the booking i made was not confirmed. What happened was i had to rebook my cousin for the same flight for more than 4k. About my refund, after 1 and a half months, cebupac finally replied and said that my money is for outright refund and that guest should just bring 2 valid IDs. so, went to the organic ticket office in Robinson’s Place Manila to claim my money,presented the email i received from cebupacteam as well as the screenshot of my account that was debited, but i was told i am not authorized to do so! imagine that! you waited almost 2 months for their reply (plus 4hours that day due to the very long que) and their reply is that i can’t get my money back because there’s no authorization! what’s the logic!?!?! ‘told them i was able to book and pay for the child without authorization and now that i’m getting MY money back, they’re now asking for authorization! MYGOSH!!! Plus, the girls who “assisted” (if that’s what they call it) me, were very bitchy and couldn’t even reply to me in a proper manner! The other gir’ls name is Angel. I was on the line from around 2pm until quarter to 7. called their office when i got home and i was told the same thing. told them that the child i book is actually from davao, so told her you mean i have to have them sent their IDs and authorization here and then send back their IDs after? really stupid for cebu pac to ask someone to do this! told them they should just return my money by transferring it back to my account, but they said it can’t be done! my goodness!!! this airline has no consideration or whatsoever!!! it was my money and yet they are giving me a hard time getting it back! i swear i am not going to book anyone with them anymore.

another thing, i had to book my child (11y/o) with them because my daughter will be travelling alone and unfortunately, she’s more familiar with cebupac so i really had to book her with them. paid for the 500 peso Unaccompanied Minor fee because I thought SOMEONE from them will be assisting my child, unfortunately, they let her carry her backpack all by herself and her guitar and no one even bothered to assist her and give her a cart so she wouldn’t have to carry her bag all the way! so can you imagine your child going through the same thing?!?!?! of course not!!!

so you guys should not really book anyone here!!! i swear i’ll go to other blogs where i could post this one again and again and again!

]]> By: Bulehttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-24#comment-422351 Bule Wed, 05 Jan 2011 08:27:43 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-422351 I once booked PAL HK-MNL-HK. The flight was due to leave HK at 11am. I arrived at the gate at 10am and there was the plane already at the gate, so I thought great, on time. However it got to 10.45, then 11.00, then 11.15, no announcement of delay, no info at all. It was also noticeable that only a very small number of passengers had arrived for the flight. Eventually, after going to the reps at 11.30 to ask what was happening, there was an announcement saying that the 11.00 flight was cancelled due to 'technical problems', but great news : we could all be accommodated on the 6pm flight!!You can guess the rest : at 6pm we all boarded the same plane which had been sitting there all of that time, with no sign of any technicians repairing anything. Quite obviously, they had cancelled the 11am flight simply to save money because there were not enough passengers, so they made us wait 7 hours for the next flight. This is just to illustrate that you can be treated shabbily by ANY airline. At least with CP you get treated shabbily for a bargain price!! I once booked PAL HK-MNL-HK. The flight was due to leave HK at 11am. I arrived at the gate at 10am and there was the plane already at the gate, so I thought great, on time. However it got to 10.45, then 11.00, then 11.15, no announcement of delay, no info at all. It was also noticeable that only a very small number of passengers had arrived for the flight. Eventually, after going to the reps at 11.30 to ask what was happening, there was an announcement saying that the 11.00 flight was cancelled due to ‘technical problems’, but great news : we could all be accommodated on the 6pm flight!!You can guess the rest : at 6pm we all boarded the same plane which had been sitting there all of that time, with no sign of any technicians repairing anything. Quite obviously, they had cancelled the 11am flight simply to save money because there were not enough passengers, so they made us wait 7 hours for the next flight. This is just to illustrate that you can be treated shabbily by ANY airline. At least with CP you get treated shabbily for a bargain price!!

]]> By: jehzlauhttp://www.jehzlau-concepts.com/2009/04/cebu-pacific-the-cheapest-and-most-unsecured-airline-company.html/comment-page-24#comment-421826 jehzlau Tue, 04 Jan 2011 11:49:21 +0000 http://www.jehzlau-concepts.com/?p=2416#comment-421826 Yay. A friend of mine also lost a box of pomelo. Checked in, but never came out... :eek: Yay. A friend of mine also lost a box of pomelo. Checked in, but never came out… :eek:

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